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#71
Home Updater: Report Detection Issues or Installation Issues / Re: no updates are being insta...
Last post by Justin Chalfant (Patch My PC) - August 01, 2025, 02:48:04 PMHi @gserviss,
Thanks for the report.
Quick question, was the ZIP file you attached created using the "Collect Diagnostics" feature from the app? It is a bit odd because there does not appear to be a log file included in the archive
Could you also try updating to the latest preview build 5.3.0.0 and see if the issue still occurs? You can download it here
https://homeupdater.patchmypc.com/public/beta/PatchMyPC-HomeUpdater-Preview.msi
Let us know how it goes.
Thanks for the report.
Quick question, was the ZIP file you attached created using the "Collect Diagnostics" feature from the app? It is a bit odd because there does not appear to be a log file included in the archive
Could you also try updating to the latest preview build 5.3.0.0 and see if the issue still occurs? You can download it here
https://homeupdater.patchmypc.com/public/beta/PatchMyPC-HomeUpdater-Preview.msi
Let us know how it goes.
#72
Home Updater: General Support and Troubleshooting / Re: how to stop home updater, ...
Last post by Justin Chalfant (Patch My PC) - August 01, 2025, 02:44:33 PMHi there,
v4 will be deprecated any week now and is no longer maintained.
In v5 we have the exact same feature. You can right click the hamburger icon on any app and choose "Disable Auto Updating" to stop updates for specific apps. Simple as that.
v4 will be deprecated any week now and is no longer maintained.
In v5 we have the exact same feature. You can right click the hamburger icon on any app and choose "Disable Auto Updating" to stop updates for specific apps. Simple as that.
#73
Home Updater: General Support and Troubleshooting / Re: v5 not respecting the opti...
Last post by Justin Chalfant (Patch My PC) - August 01, 2025, 02:39:34 PMWe are taking a look and will ensure we have the right names if they are not.
#74
Home Updater: General Support and Troubleshooting / Re: Frequent Error message loc...
Last post by Justin Chalfant (Patch My PC) - August 01, 2025, 02:38:46 PMCould you please try to update to the latest preview version 5.3.0.0 and let me know if you still see this error? https://homeupdater.patchmypc.com/public/beta/PatchMyPC-HomeUpdater-Preview.msi
#75
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: Palo Alto GlobalProtect - ...
Last post by Andrew Jimenez (Patch My PC) - August 01, 2025, 02:21:30 PMHello,
At this time, we upload the latest available version of GlobalProtect to the Patch My PC Catalog. Some customers want to be on the Preferred version and others want to be on the Other track. We've chosen to include the latest to help those customers that want to use the Other track as well.
Your best option at this time is to use a custom app for this specific release, however, when the next preferred version is released by Palo Alto, you can then switch to the catalog app. From there, you can stay on the preferred track by only uploading the new version when a preferred version is released.
We have had numerous discussions on how to improve the behavior for this app, and will continue to do so, as we understand that this is not the easiest app to track and maintain!
At this time, we upload the latest available version of GlobalProtect to the Patch My PC Catalog. Some customers want to be on the Preferred version and others want to be on the Other track. We've chosen to include the latest to help those customers that want to use the Other track as well.
Your best option at this time is to use a custom app for this specific release, however, when the next preferred version is released by Palo Alto, you can then switch to the catalog app. From there, you can stay on the preferred track by only uploading the new version when a preferred version is released.
We have had numerous discussions on how to improve the behavior for this app, and will continue to do so, as we understand that this is not the easiest app to track and maintain!
#76
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Palo Alto GlobalProtect - spec...
Last post by iamr00t - August 01, 2025, 10:46:36 AMSo I uploaded our GlobalProtect client installer msi to the repo, but PatchMyPC.log is complaining that it can't find the msi. It is looking for 6.2.8 build c263, but that is not the version recommended for use by Palo Alto.
"Cannot find GlobalProtect64-6.2.8-c263.msi in the local content repository."
The currently recommended version is GlobalProtect64-6.2.8-c223.msi. They advise that the new version has not been tested enough by the community. Can that requirement be relaxed? I would rather not build a custom app when it's already in the apps list.
"Cannot find GlobalProtect64-6.2.8-c263.msi in the local content repository."
The currently recommended version is GlobalProtect64-6.2.8-c223.msi. They advise that the new version has not been tested enough by the community. Can that requirement be relaxed? I would rather not build a custom app when it's already in the apps list.
#77
Home Updater: Report Detection Issues or Installation Issues / no updates are being installed
Last post by gserviss - July 31, 2025, 12:32:03 PMwhen I start the program is shows multiple programs as outdated.
I click on the button to start the update process but no apps are updated.
For each program entry I see the status text quickly go to updating, then downloading and back to outdated.
No updates are installed.
I have tried to uninstall and reinstall the program twice but this does not seem to help.
I have attached a log file.
I click on the button to start the update process but no apps are updated.
For each program entry I see the status text quickly go to updating, then downloading and back to outdated.
No updates are installed.
I have tried to uninstall and reinstall the program twice but this does not seem to help.
I have attached a log file.
#78
Home Updater: General Support and Troubleshooting / Frequent Error message locks u...
Last post by Pentris - July 31, 2025, 04:25:36 AMI am using a Windows 10 PC on build 10.0.19045 version. On a fairly frequent basis the programme returns an error message 'The system cannot find the file specified. (0x80070002)' and the programme permanently is shown as running and unable to be stopped.
Having put up with this for a while I uninstalled PatchMyPc and then installed it again. I thus have two versions of the logfile so dont know which one the diagnostics one has used but both contain a record of these errors. Any help would be appreciated as this problem has only been occuring for 3 months or so, prior to that it worked without fault.
Robin Dew
Having put up with this for a while I uninstalled PatchMyPc and then installed it again. I thus have two versions of the logfile so dont know which one the diagnostics one has used but both contain a record of these errors. Any help would be appreciated as this problem has only been occuring for 3 months or so, prior to that it worked without fault.
Robin Dew
#79
Home Updater: Report Bugs and Issues Not Related to Installing Apps / Re: CrystalDiskInfo and Crysta...
Last post by Omar (Patch My PC) - July 30, 2025, 12:35:38 AMWe rarely update v4 now
We released the home updater v5 about 10 months ago, you can download it from here:
https://patchmypc.com/product/home-updater/
In a couple of weeks v4 will auto update to v5 for everyone anyway.
We released the home updater v5 about 10 months ago, you can download it from here:
https://patchmypc.com/product/home-updater/
In a couple of weeks v4 will auto update to v5 for everyone anyway.
#80
Home Updater: Report Bugs and Issues Not Related to Installing Apps / Re: CrystalDiskInfo and Crysta...
Last post by pmpp - July 29, 2025, 03:50:03 PMBizarre, it's still the "ads.exe" versions in the definitions.xml:
Code Select
<CrystalDiskInfoName>CrystalDiskInfo</CrystalDiskInfoName>
<CrystalDiskInfoVer>9.7.0</CrystalDiskInfoVer>
<CrystalDiskInfoDownload>https://phoenixnap.dl.sourceforge.net/project/crystaldiskinfo/9.7.0/CrystalDiskInfo9_7_0Ads.exe?viasf=1</CrystalDiskInfoDownload>
<CrystalDiskMarkName>CrystalDiskMark</CrystalDiskMarkName>
<CrystalDiskMarkVer>9.0.1</CrystalDiskMarkVer>
<CrystalDiskMarkDownload>https://yer.dl.sourceforge.net/project/crystaldiskmark/9.0.1/CrystalDiskMark9_0_1Ads.exe?viasf=1</CrystalDiskMarkDownload>