• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 

Recent posts

#1
Quote from: Justin Chalfant (Patch My PC) on April 30, 2026, 10:12:55 AM
Quote from: apricoto on April 30, 2026, 09:09:27 AMI have searched forum, find nothing about this.

I just bought a Surface laptop with snapdragon plus processor.

I am getting error message when trying to install Patch My Pc (msi installer version).  "ARM pc mandatory prerequisite not correctly installed" 

is this app not compatible with ARM?

Hi there, the Home Updater should work fine on ARM could you send a screenshot of what you are seeing?

never mind.  Problem was a meeting between my install methodology and the  installation app.  I click on installation app, then get a message from malwarebytes firewall notifier that a program (ms installer) is trying to communicate outbound.  I give it access for 10 minutes, and install continues. Installation fails because the 'prerequisite' file wasn't downloaded by MSI. if I then try again (now knowing that Updater should work on ARM), in that 10 minute window,  apparently the install procedure gets the prerequiste ARM file and install completes successfully. If it had tried again after being blocked the first time, rather going ahead with installation when it didn't have the prerequisite yet,  things would have worked fine the first time.

Some installation apps, when blocked from getting a file they need to complete successfully, throw up an error message immediately, with a 'try again' button.  I don't have a problem with those apps.   
#2
Quote from: apricoto on April 30, 2026, 09:09:27 AMI have searched forum, find nothing about this.

I just bought a Surface laptop with snapdragon plus processor.

I am getting error message when trying to install Patch My Pc (msi installer version).  "ARM pc mandatory prerequisite not correctly installed" 

is this app not compatible with ARM?

Hi there, the Home Updater should work fine on ARM could you send a screenshot of what you are seeing?
#3
I have searched forum, find nothing about this.

I just bought a Surface laptop with snapdragon plus processor.

I am getting error message when trying to install Patch My Pc (msi installer version).  "ARM pc mandatory prerequisite not correctly installed" 

is this app not compatible with ARM?
#4
@Andrew Jimenez (Patch My PC), I noticed the documentation for the "-WindowsInstaller" parameter now states "Specifies the software type to uninstall. Set it to 1 for .msi-based software, 0 for .exe-based software, or omit to target both types based on other criteria". Does this mean the script was updated, and that the parameter now functions as @[email protected] requested?
#5
No.
We use their official download URLs anyway.
#6
Patch my PC Home Updater updated CPU-Z and HWMonitor recently. Did Patch My PC download the compromised installers?

https://gist.github.com/N3mes1s/b5b0b96782b9f832819d2db7c6684f84
#7
it's like I said. PmPC is incorrectly detecting the entry "Winamp language packs" v1.7 as if it were Winamp. the version "1.7" comes from the language packs uninstaller, located in the same folder where the REAL winamp lies, which is winamp.exe.

I got some new info. Although winamp is insalled and it works fine, for some reason, there is no uninstall entry for Winamp, only for the language packs, that's probably where the confusion is coming from.
#8
lol of course not!
It's because so I can see the exact issue and the exact names, it will help fixing it!
#9
It updated now.
#10
why? you think i'm making stuff up?????