• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 

PMPC v5.1.3.0 Loads For Approximately 2 Minutes At Application Startup

Started by Daily Driver, April 16, 2025, 06:52:03 PM

Previous topic - Next topic

Daily Driver

Hi there :)

Screen Recording

Wondering if this is a known bug?
Or if it has to do with the large number of applications installed on my system?

Thanks for any clarification.

OldNavyGuy

Quote from: Daily Driver on April 16, 2025, 06:52:03 PMHi there :)

Screen Recording

Wondering if this is a known bug?
Or if it has to do with the large number of applications installed on my system?

Thanks for any clarification.

Could be several things.

  • Real-time antimalware/antivirus software.
  • Drive errors.
  • Conflict with other running apps.

Check the Event Log for errors.


Justin Chalfant (Patch My PC)

Quote from: Daily Driver on April 16, 2025, 06:52:03 PMHi there :)

Screen Recording

Wondering if this is a known bug?
Or if it has to do with the large number of applications installed on my system?

Thanks for any clarification.

We would need you to attach the following log file: "C:\ProgramData\PatchMyPC\PatchMyPCHomeUpdater.log" to get a better idea on this one.

Daily Driver

Thanks to both of you 8)

1) I've got Windows Firewall (Windows 11 Home) + "Bitdefender Antivirus Free" running

2) Ran a chkdsk scan at system start and Event Viewer log results didn't detect anything unusual 

3) Not sure how to identify the potentially conflicting running apps

4) [2025-04-16 20:49:49] DEBUG View MainViewModel has been loaded
[2025-04-16 20:49:50] INFO Started long running operation...
[2025-04-16 20:51:51] DEBUG View MainViewModel has been loaded
[2025-04-16 20:51:51] INFO Started long running operation...
[2025-04-16 20:53:40] DEBUG View InstalledApplicationTabViewModel has been loaded
[2025-04-16 20:53:40] INFO Long running operation has been completed. Execution time: 108.7052611 seconds.
[2025-04-16 20:53:54] INFO Started auto-updater task.
[2025-04-16 20:53:54] DEBUG Starting updater with following args: /silentall -nofreqcheck
[2025-04-16 20:53:55] INFO Complete auto-updater task.

- The above log details were copied after uninstalling the app, doing an extensive system cleaning with "Privazer", reinstalling and opening PMPC, which again, took approx 1m50s to load up... 

OldNavyGuy

Quote from: Daily Driver on April 16, 2025, 10:25:28 PMdoing an extensive system cleaning with "Privazer"

Yeah, not a fan of this kind of tool...can do more harm (especially registry) than good.

If you're having issues with other apps, or Windows itself, you might do a repair install using an in-place upgrade.

Instructions on Elevenforum.com

OldNavyGuy

Quote from: Daily Driver on April 16, 2025, 10:25:28 PMNot sure how to identify the potentially conflicting running apps

I would recommend downloading Sysinternals Process Monitor. It has nice filtering features that will allow you to narrow down what was running at the time, as well as setting "watch" filters.

https://technet.microsoft.com/en-us/sysinternals/bb896645

Set up Process Monitor and run it while starting PMPC. There is a logging feature. Turn it on by clicking on File > Backing Files.... There will be two options: Use virtual memory (which is the default), and Use file named:.

Click on the Browse button (the one with 3 dots) and it will take you to the folder where Process Monitor is installed. Enter a file name. It will automatically be given an extension of .PML. Click Save.

When Process Monitor is restarted, check that File > Capture Events is checked. It will log everything within the filter criteria that has been set up (default filters are fine for now).

Warning: It generates a lot of entries. Once you see what you're getting, you can add additional filters to narrow that down

Anyone with Process Monitor will be able to use it to open the .PML file and view it as if it were on their system..

https://learn.microsoft.com/en-us/sysinternals/downloads/procmon




Daily Driver

Noticing that the new version (v5.2.0.0) loads much faster thankfully...

So the previous load-delay was not on the user's end then?

Justin Chalfant (Patch My PC)

Glad it's working quicker, we didn't make any specific changes around scan speed, but we did add some code to better handle access denied on specific RegKey's that may be contributing to improved speed.