Greenshot Uninstalled (both commercially and on home updater)

[Export_User]

The last update for Greenshot (v1.3.292 I believe) uninstalls itself, instead of upgrading it. This behaviour also occurred on my home pc, using the home updater.

It's possible that you've accidentally uninstalled every single installation of Greenshot globally, but hopefully that's not the case.

[Michael (Patch My PC)]

Did the update report any error for the installation code?

Do you have the 'Manage Conflicting Process' feature enabled to ensure that the process is being closed prior to the update running?

[Export_User]

I've enabled Manage Conflicting Process to close the app beforehand and republished the update to see if that works.

[Export_User]

The update failed again and Greenshot is uninstalled. Error in the logs:

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Installation job encountered some failures. Job Result = 0x80240022. WUAHandler 06/08/2025 12:01:21 25356 (0x630C)

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Looking if update installation process need to be aborted due to running process ScriptRunner 06/08/2025 12:00:57 1 (0x0001)
No need to abort due to the running processes ScriptRunner 06/08/2025 12:00:57 1 (0x0001)
Running update file: Greenshot-INSTALLER-1.3.296-RELEASE.exe with arguments: /SP- /VERYSILENT /SUPPRESSMSGBOXES /NORESTART /ALLUSERS PerfTimerLogger 06/08/2025 12:00:57 1 (0x0001)
Update file has run, exit code is: 5 ScriptRunner 06/08/2025 12:01:16 1 (0x0001)

[Melissa (Patch My PC)]

Hi, I am in the process of testing this! I didn't see any recent cases come through for Greenshot yet. When you have a moment, could you submit a support case so we can investigate this further? https://patchmypc.com/technical-support/

[Melissa (Patch My PC)]

Following up on this, not seeing any issues with updates for the Greenshot app, as long as Greenshot.exe is not running during the update. I'd recommend opening a support case if you are still having issues: https://patchmypc.com/technical-support/

[Export_User]

Thanks. I'm opening a case now as we're still getting complaints about this.