New version doesn't update

Eryk · March 30, 2025, 12:38:32 PM

Since many months, the program worked nice, but today I updated it to the most recent version. It apparently was installed but could not finish updating even after 1h any of 7 detected programs (apparently) needing an update. I attach the PrntScr. What I should do?

Eryk

Justin Chalfant (Patch My PC) · March 30, 2025, 07:29:10 PM

Quote from: Eryk on March 30, 2025, 12:38:32 PMSince many months, the program worked nice, but today I updated it to the most recent version. It apparently was installed but could not finish updating even after 1h any of 7 detected programs (apparently) needing an update. I attach the PrntScr. What I should do?

Eryk

We would need to see the log in the folder: C:\ProgramData\PatchMyPCHomeUpdater to better understand what's happening here.

Eryk · March 31, 2025, 01:39:11 AM

Quote from: Justin Chalfant (Patch My PC) on March 30, 2025, 07:29:10 PM
Quote from: Eryk on March 30, 2025, 12:38:32 PMSince many months, the program worked nice, but today I updated it to the most recent version. It apparently was installed but could not finish updating even after 1h any of 7 detected programs (apparently) needing an update. I attach the PrntScr. What I should do?

Eryk

We would need to see the log in the folder: C:\ProgramData\PatchMyPCHomeUpdater to better understand what's happening here.

Eryk · March 31, 2025, 01:42:50 AM

I repeat: the folder C:\ProgramData\PatchMyPCHomeUpdater is empty. The only log is in different place, but it is written before updating.

Justin Chalfant (Patch My PC) · April 01, 2025, 10:58:07 AM

Could you send the following log file: "C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log". It looks like the log you sent was for v4. Sorry I sent the wrong path before.

Eryk · April 01, 2025, 12:03:52 PM

Please find attached the required file.

Best regards
Eryk

Justin Chalfant (Patch My PC) · April 01, 2025, 12:52:01 PM

Quote from: Eryk on April 01, 2025, 12:03:52 PMPlease find attached the required file.

Best regards
Eryk

This still appears to be the log from Home Updater v4, not v5, which should be located here: C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log

Eryk · April 01, 2025, 01:56:37 PM

Quote from: Justin Chalfant (Patch My PC) on April 01, 2025, 12:52:01 PM
Quote from: Eryk on April 01, 2025, 12:03:52 PMPlease find attached the required file.

Best regards
Eryk

This still appears to be the log from Home Updater v4, not v5, which should be located here: C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log

Please find the new log, certainly of the version 5. I interrupted the process after 10 min, because evidently the updating did not progress.