New version doesn't update

[Eryk]

Since many months, the program worked nice, but today I updated it to the most recent version. It apparently was installed but could not finish updating even after 1h any of 7 detected programs (apparently) needing an update. I attach the PrntScr. What I should do?

Eryk

[Justin Chalfant (Patch My PC)]

Since many months, the program worked nice, but today I updated it to the most recent version. It apparently was installed but could not finish updating even after 1h any of 7 detected programs (apparently) needing an update. I attach the PrntScr. What I should do?

Eryk

We would need to see the log in the folder: C:\ProgramData\PatchMyPCHomeUpdater to better understand what's happening here.

[Eryk]

Since many months, the program worked nice, but today I updated it to the most recent version. It apparently was installed but could not finish updating even after 1h any of 7 detected programs (apparently) needing an update. I attach the PrntScr. What I should do?

Eryk

We would need to see the log in the folder: C:\ProgramData\PatchMyPCHomeUpdater to better understand what's happening here.

[Eryk]

I repeat: the folder  C:\ProgramData\PatchMyPCHomeUpdater is empty. The only log is in different place, but it is written before updating.

[Justin Chalfant (Patch My PC)]

Could you send the following log file: "C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log". It looks like the log you sent was for v4. Sorry I sent the wrong path before.

[Eryk]

Please find attached the required file.

Best regards
Eryk

[Justin Chalfant (Patch My PC)]

Please find attached the required file.

Best regards
Eryk

This still appears to be the log from Home Updater v4, not v5, which should be located here: C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log

[Eryk]

Please find attached the required file.

Best regards
Eryk

This still appears to be the log from Home Updater v4, not v5, which should be located here: C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log

Please find the new log, certainly of the version 5. I interrupted the process after 10 min, because evidently the updating did not progress.

[Mister Xraj]

I just have the same issue. Version 5.1.0.0 is not updating tp Version 5.1.1.0

[Mister Xraj]

[Justin Chalfant (Patch My PC)]

Please find attached the required file.

Best regards
Eryk

This still appears to be the log from Home Updater v4, not v5, which should be located here: C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log

Please find the new log, certainly of the version 5. I interrupted the process after 10 min, because evidently the updating did not progress.

@Eryk - please try this video to troubleshoot your issue: https://www.loom.com/share/1d8f21ecfd8249a5aea7165f8fdf8ee6

[Eryk]

Please find attached the required file.

Best regards
Eryk

This still appears to be the log from Home Updater v4, not v5, which should be located here: C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log

Please find the new log, certainly of the version 5. I interrupted the process after 10 min, because evidently the updating did not progress.

@Eryk - please try this video to troubleshoot your issue: https://www.loom.com/share/1d8f21ecfd8249a5aea7165f8fdf8ee6

Unfortunately, you speak too fast and/or my English is too poor to understand your explanation. Could you use some application translating your audio to text or to Polish?
Thank you.

[Justin Chalfant (Patch My PC)]

Please find attached the required file.

Best regards
Eryk

This still appears to be the log from Home Updater v4, not v5, which should be located here: C:\ProgramData\Patch My PC\PatchMyPCHomeUpdater.log

Please find the new log, certainly of the version 5. I interrupted the process after 10 min, because evidently the updating did not progress.

@Eryk - please try this video to troubleshoot your issue: https://www.loom.com/share/1d8f21ecfd8249a5aea7165f8fdf8ee6

Unfortunately, you speak too fast and/or my English is too poor to understand your explanation. Could you use some application translating your audio to text or to Polish?
Thank you.

Could you try to manually update the Dashboard app? We believe they removed the option for a silent installation causing the installer to hand, we will likely need to remove this app from the catalog.

[Eryk]

At the very beginning of my problems, I switched off updating of the Dashboard, but this did not help, however, after manual updating this app, all went smoothly.
THANK YOU!

Eryk

[Justin Chalfant (Patch My PC)]

At the very beginning of my problems, I switched off updating of the Dashboard, but this did not help, however, after manual updating this app, all went smoothly.
THANK YOU!

Eryk

Excellent! Thanks for the update.