- Welcome to Support Forum: Get Support for Patch My PC Products and Services.
Patch My PC Support
Recent posts
#81
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: Managing conflicting proce...
Last post by steadybird - June 02, 2025, 04:52:41 PMThey were kinda rambling as they ran past my door and wasnt able to really confirm which was which.
Ive not been able to get access to their device to take a deeper dive. The CIO is rather assertive and any suggestion they press the wrong button doesn't go well lol.
But I would certainly take a look when I can.
My query was less to do with this one specific incident and more as an overarching thing around how PMPC conflict resolution works with shared prerequisites such as VS C++. Can PMPC update the conflicting processes list for VS C++ when I add new apps to be managed? Or am I needed to know which apps are using it and update the list myself?
We don't deploy edge components via PMPC. Is webview a part of edge or VS C++?
Ive not been able to get access to their device to take a deeper dive. The CIO is rather assertive and any suggestion they press the wrong button doesn't go well lol.
But I would certainly take a look when I can.
My query was less to do with this one specific incident and more as an overarching thing around how PMPC conflict resolution works with shared prerequisites such as VS C++. Can PMPC update the conflicting processes list for VS C++ when I add new apps to be managed? Or am I needed to know which apps are using it and update the list myself?
We don't deploy edge components via PMPC. Is webview a part of edge or VS C++?
#82
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: PMPC (Cloud) Missing Updat...
Last post by Michael (Patch My PC) - June 02, 2025, 03:20:13 PMQuote from: JEwens on June 02, 2025, 02:57:00 PMThanks Michael! It would be good to know at a glance which ones can't be updated. I would also suggest some way to know when an App is Binary Free and requires a download.
Its does look like we have some existing 'IDEA's for the Binary Free filter. Maybe give those a vote so that you are subscribed to Updates should we add that in the future.
https://ideas.patchmypc.com/ideas/PATCHMYPC-I-6160
https://ideas.patchmypc.com/ideas/PATCHMYPC-I-4750
I don't see one for filtering based on if we do or don't have updates. Definitely submit one for that if you are interested.
#83
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: PMPC (Cloud) Missing Updat...
Last post by JEwens - June 02, 2025, 02:57:00 PMThanks Michael! It would be good to know at a glance which ones can't be updated. I would also suggest some way to know when an App is Binary Free and requires a download.
#84
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: PMPC (Cloud) Missing Updat...
Last post by Andrew Jimenez (Patch My PC) - June 02, 2025, 02:32:37 PMThere are a few apps in our catalog where we do not provide updates, only base installs. .Net Desktop Runtime is one of those apps. A few others include: Bloomberg Terminal and Kofax PowerPDF.
We maintain a full list of the applications available for Intune Updates here: https://patchmypc.com/scupcatalog/downloads/PatchMyPC-SupportedProductsList-IntuneUpdatesOnly.csv
This list is also typically available on our supported products page: https://patchmypc.com/supported-products/ however, it looks like the links were dropped when we transitioned to the new website a few days ago, so I'll get that reported to the website team and the links re-enabled soon!
And I see Michael also posted about the same as I was typing my reply!
We maintain a full list of the applications available for Intune Updates here: https://patchmypc.com/scupcatalog/downloads/PatchMyPC-SupportedProductsList-IntuneUpdatesOnly.csv
This list is also typically available on our supported products page: https://patchmypc.com/supported-products/ however, it looks like the links were dropped when we transitioned to the new website a few days ago, so I'll get that reported to the website team and the links re-enabled soon!
And I see Michael also posted about the same as I was typing my reply!
#85
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: PMPC (Cloud) Missing Updat...
Last post by Michael (Patch My PC) - June 02, 2025, 02:30:59 PMSome Products like 'Adobe Acrobat' only have certain Assignment Types based on the 'Installer Type' that you select. For Adobe Acrobat, if you select 'EXE' then you only get 'Available,Required,Uninstall', but if you select the 'MSP' installer type, then you only get the 'Add Update Only' assignment type. This is because Adobe only provides updates in msp files.
For products like .NET Desktop Runtime, we don't have 'Update' packages, only 'Apps'. This is true whether it's the Publisher or Cloud. See the below Support Products page and the Reference numbers next to the product for what we support.
Supported Products - Patch My PC
For products like .NET Desktop Runtime, we don't have 'Update' packages, only 'Apps'. This is true whether it's the Publisher or Cloud. See the below Support Products page and the Reference numbers next to the product for what we support.
Supported Products - Patch My PC
#86
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / PMPC (Cloud) Missing Update-On...
Last post by JEwens - June 02, 2025, 02:24:11 PMI'm trying to move updates over from the Publisher to Cloud and I've been mostly successful, but I now have a number of apps that don't appear to have an Update-Only assignment option. I apply the same template I've been using and I get an error that my rings with only an Update-only assignment need a at least one. Clicking on Add Assignment and I can't do the update. I just have Required, Available, and Uninstall.
Anyone know what I'm missing? Example = Microsoft .NET Desktop Runtime. Parameters look OK. /install /quiet /norestart
Anyone know what I'm missing? Example = Microsoft .NET Desktop Runtime. Parameters look OK. /install /quiet /norestart
#87
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: Keep a local copy of all a...
Last post by Michael (Patch My PC) - June 02, 2025, 02:18:14 PMWe don't have a way to automatically extract the package contents from Intune.
If it seems like the Application install process is what is taking a while during ESP, try having the 'Delivery Optimization' set to 'Foreground' which will have the downloading of the App prioritized and downloaded immediately.
If it seems like the Application install process is what is taking a while during ESP, try having the 'Delivery Optimization' set to 'Foreground' which will have the downloading of the App prioritized and downloaded immediately.
#88
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Re: Managing conflicting proce...
Last post by Michael (Patch My PC) - June 02, 2025, 02:11:06 PMWas it Teams or 8x8 or both?
I would start by checking if they did hit snooze by checking the 'PatchMyPC-ScriptRunner.log'. It will tell you what option they selected.
Log Reference Guide | Getting Started
The only other app I think the New Teams is dependent on is 'WebView2'. Was an update for that recently deployed in your environment?
I would start by checking if they did hit snooze by checking the 'PatchMyPC-ScriptRunner.log'. It will tell you what option they selected.
Log Reference Guide | Getting Started
The only other app I think the New Teams is dependent on is 'WebView2'. Was an update for that recently deployed in your environment?
#89
Home Updater: General Support and Troubleshooting / Re: PMP Home does not update p...
Last post by rayhalligan - June 02, 2025, 01:46:32 PMI have a very similar problem.
I've been running Patch My PC (Home Updater) for many years without problem. Suddenly it refuses to start updating. It opens and scan the apps correctly and identifies 4 that are out of date. When I press Start Updater, it minimises and a message pops up that says "Patch My PC is performing any necessary updates". Unfortunately, it isn't. No downloads or updates are taking place.
I've tried uninstalling and reinstalling the program, disabling the virus checker and Windows Defender and I've tried running in safe mode but nothing works. Windows Event Viewer shows nothing. I'm not sure how to attach a copy of the Patch My PC log.
I'm running Windows 11 Pro 24H2.
I've been running Patch My PC (Home Updater) for many years without problem. Suddenly it refuses to start updating. It opens and scan the apps correctly and identifies 4 that are out of date. When I press Start Updater, it minimises and a message pops up that says "Patch My PC is performing any necessary updates". Unfortunately, it isn't. No downloads or updates are taking place.
I've tried uninstalling and reinstalling the program, disabling the virus checker and Windows Defender and I've tried running in safe mode but nothing works. Windows Event Viewer shows nothing. I'm not sure how to attach a copy of the Patch My PC log.
I'm running Windows 11 Pro 24H2.
#90
Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) / Managing conflicting processes...
Last post by steadybird - June 01, 2025, 08:36:59 PMI've just had one of my Ring1 users claim that their Teams or 8x8 call was killed off despite them snoozing the install prompt. Yes its possible they pressed the wrong button, but I am checking if maybe another app install might have caused the issue due to those apps not being managed in conflicting processes.
I am immediately drawn towards the VS C++ Redistributable package as a potential culprit.
How do people typically manage this?
Is there a way for PMPC itself to dynamically update the conflicting processes based on what we're already deploying/managing?
I am immediately drawn towards the VS C++ Redistributable package as a potential culprit.
How do people typically manage this?
Is there a way for PMPC itself to dynamically update the conflicting processes based on what we're already deploying/managing?