• Welcome to Support Forum: Get Support for Patch My PC Products and Services.
 

Recent posts

#11
It looks like they use redirects which typically change every few months! We are adjusting the redirect in our catalog now which should resolve that issue momentarily!

Again, thanks for bring this to our attention and I hope you have a wonderful weekend! :)
#12
Hello!

Thanks for bring this to our attention! I was able to confirm that the link is no longer working and have reached out to our app team so they can replace it with a known working link. If a working link cannot be found, then we may need to remove the product.

We'll keep you posted once I have more information from the app team!
#13
Is anyone else getting a similar error message when downloading the new Archi update?

An exception occurred WebClient reported an error during download (https://patchmypc.com/downloads/redirects/Archi-Win64-Setup.exe). Exception: The remote server returned an error: (404) Not Found..
#14
When I was encountering the problem, my earlier Windows 10 64 Pro version was 1803 (OS Build 17134).
Patch My PC did not update some programs, and the list was growing.

My current feature update is Windows 10 64 Pro Version 22H2 (OS Build 19045.7663) with all updates.
Patch My PC works fine with no problems.

#15
On Tuesday, 01-Sep-2026 @ approx. 2230 & 2300 Pacific time, I experienced an additional occurrences of the 'Fetching preview ...' problem - this time when drafting this and another reply. In these cases, the problem would occur when trying to display a preview of the draft and would not occur the next time I tried to display the preview of the very same draft (after having saved the text and reloaded the web page). Therefore, the occurence seems random and possibly related to other loading on the server or some other system issue, in addition to possible sensitivity to length of the message as mentioned earlier.

This situation is quite annoying. Please fix.
#16
1. To clarify the problem and fix for future reference: When you were encountering the problem, what build of Windows 10 we're you running on: (1) the latest feature update 22H2 (19045) but just not with the latest updates installed (19045.xxxx) or (2) some earlier and unsupported feature update, such as 21H2 (19044), 21H1 (19043), etc.?

The stated System Requirements for Home Updater are:

Internet access
Microsoft Windows Desktop Runtime 8.0 (64-Bit)
A 64-bit version of Windows that supported by Microsoft
Operating System:
  Windows Client: Windows 10 or later
  Windows Server: Windows Server 2016 or later

Ref. https://patchmypc.com/product/home-updater/

The only Windows 10 Client supported by Microsoft is:

Version: 22H2
Service Option: General Availability Channel   
Availability Date: 2022-10-18
Build: 19045

Ref. https://learn.microsoft.com/en-us/windows/release-health/supported-versions-windows-client

The latest build with Extended Security Updates (ESU) is: 19045.7663 (as of Aug 2026)
The latest build at the end of standard support (Oct 2025) is: 19045.6456.

2. A 'MARK SOLVED' button is available at the top right of the originator's view of his topic. When satisfied, the originator should click on it to show that the issue is resolved and is listed in green. Given there is basically no developer-provided documentation for Home Updater and support from the PMPC staff is limited and sporadic, it is important that problems and solutions be well documented by users of this forum and be available for other users to learn from.
#17
Thank you for yout reply. The problem is solved. I used the "winver" command to learn I was using an older version of Windows 10. I upgraded to the newest version, along with all windows updates. The problem no longers exists.
#18
If you are still having the above problem and have not already done the following, you might try uninstalling one of your affected program from within Home Updater. Then exit Home Updater, verify the program has actually been uninstalled in Windows, relaunch Home Updater, and reinstall the affected program using Home Updater.

If it does install, verify that version is up-to-date.

If does not install or has some other issue, you many need to reinstall the affected program from Windows.

#19
Thanks -- I turned it off.

With that said -- and after using this product for years...plus going through all the options previously, I'm certain that the "Send a notification..." is new.
#20
I had another case of the subject problem on Monday, 31-Aug-2026 and have reopened this topic.

In addition to a draft message hanging with a "Fetching preview . . ." preview status, I found I could trigger a server error message by trying to post the message without a preceding preview. I documented this in an email sent to [email protected] as requested in the server message. That email bounced as Undeliverable - Recipient not found.

As explained in the original email (pdf copy attached with undeliverable receipt), this appears to be related to a limit on the number of characters in the message.

I have also attached the text of the original message I was trying to post as a sample of a message which triggers this problem.