I have been unable to run patch my pc updater for the last 2 weeks. Was working fine and then suddenly stopped working on all of the machines I tried it on.
Windows 7 x64 Enterprise (not joined to domain).
We have checked the antivirus logs (McAfee for Enterprise) and it does not report any blocking, etc for the exe.
Screenshots attached.
Windows logs (event) below that might be related.
Any help on where to troubleshoot would greatly appreciated.
Faulting application name: PatchMyPC.exe, version: 3.0.3.0, time stamp: 0x55b88a80
Faulting module name: JScript9.dll, version: 10.0.9200.17519, time stamp: 0x55faf110
Exception code: 0xc0000005
Fault offset: 0x0000000000063fb7
Faulting process id: 0x15ac
Faulting application start time: 0x01d11545c914d28c
Faulting application path: C:\icts\PatchMyPC.exe
Faulting module path: C:\Windows\system32\JScript9.dll
Report Id: 2b401a35-8139-11e5-b82e-7071bc76b190
+ System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-11-02T08:10:25.000000000Z
EventRecordID 21876
Channel Application
Computer CBS00000NATE02
Security
- EventData
PatchMyPC.exe
3.0.3.0
55b88a80
JScript9.dll
10.0.9200.17519
55faf110
c0000005
0000000000063fb7
15ac
01d11545c914d28c
C:\icts\PatchMyPC.exe
C:\Windows\system32\JScript9.dll
2b401a35-8139-11e5-b82e-7071bc76b190
I've been having the exact same problem on only one of my two laptops. I believe they are both configured identically and match the configuration Uberutang mentioned below. We are also using McAfee, but it is enabled on both machines just the same.
Has anyone else experienced this?
EDIT
Below is the error I am seeing in Event Viewer.
Log Name: Application
Source: Application Hang
Date: 12/17/2015 11:35:41 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: TEST1
Description:
The program PatchMyPC.exe version 3.0.3.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2354
Start Time: 01d138e850599411
Termination Time: 3
Application Path: C:\PatchMyPC\PatchMyPC.exe
Report Id: 31be18b9-a4dc-11e5-9d14-463500000031
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-12-17T16:35:41.000000000Z" />
<EventRecordID>225025</EventRecordID>
<Channel>Application</Channel>
<Computer>TEST1</Computer>
<Security />
</System>
<EventData>
<Data>PatchMyPC.exe</Data>
<Data>3.0.3.2</Data>
<Data>2354</Data>
<Data>01d138e850599411</Data>
<Data>3</Data>
<Data>C:\PatchMyPC\PatchMyPC.exe</Data>
<Data>31be18b9-a4dc-11e5-9d14-463500000031</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Can you export the following registry keys for me?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
and
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Quote from: Patch My PC Support on December 22, 2015, 11:05:07 AM
Can you export the following registry keys for me?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
and
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
What specifically are you looking for? There is a lot of custom information in those keys for my specific PC.
This just contains a list of applications installed. It's likely there may be null value possibly causing the issue.
Quote from: Patch My PC Support on January 09, 2016, 11:06:55 AM
This just contains a list of applications installed. It's likely there may be null value possibly causing the issue.
There are literally hundreds of applications in this list and many of the keys within contain NULL values depending on the application. If you could give an idea on where your application looks in the registry and what may need to be altered, that would be extremely helpful.
I really enjoyed using your app when it works, but I'm afraid it's time to start looking for alternatives.
Hi,
Sorry for the delay. Here's the output of those registry keys.
Do you happen to have the Microsoft.Win32.TaskScheduler.dll in the same folder as PatchMyPC? If so could you try to delete that file? Another user reported this helped the issue.
Quote from: Patch My PC Support on February 03, 2016, 02:18:01 PM
Do you happen to have the Microsoft.Win32.TaskScheduler.dll in the same folder as PatchMyPC? If so could you try to delete that file? Another user reported this helped the issue.
I do not. I just have the PatchMyPC.exe file in a single directory by itself and created a shortcut on my desktop to execute it.
It's working for me, but maybe it's still not working for clickright.
This issue has been fixed.