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Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: General Support and Troubleshooting => Topic started by: ashearera on July 27, 2025, 03:41:43 PM

Title: v5 not respecting the option to delete Desktop shortcuts?
Post by: ashearera on July 27, 2025, 03:41:43 PM
This week just installed v5.2.3.0 after being prompted to from the old v4.5.

Never had an issue with Desktop shortcuts before, the old version would always delete them after updates.

Now, I'm noticing quite a few apps are not respecting the tick box in "Settings > Appearance Options > Remove Desktop shortcuts for apps after installation".

Some recent examples today: Firefox, NVidia app, VirtualBox, Bitwarden.

Is this a known issue in this new version? Still on Windows 10 22H2.

Thanks!
Title: Re: v5 not respecting the option to delete Desktop shortcuts?
Post by: ashearera on July 27, 2025, 03:50:52 PM
Sorry forgot to attach diagnostics.
Title: Re: v5 not respecting the option to delete Desktop shortcuts?
Post by: Justin Chalfant (Patch My PC) on August 01, 2025, 02:39:34 PM
We are taking a look and will ensure we have the right names if they are not.
Title: Re: v5 not respecting the option to delete Desktop shortcuts?
Post by: ashearera on August 21, 2025, 08:36:54 AM
Any update on this one? I've noticed a couple more apps doing this recently unfortunately I just deleted them mindlessly without taking note of names haha. Is it an underlying problem with the new publisher or app specific?]

Thanks
Title: Re: v5 not respecting the option to delete Desktop shortcuts?
Post by: ashearera on September 06, 2025, 05:47:46 PM
Just to say this is still happening, Firefox and Webex both just repeated the behaviour.
Title: Re: v5 not respecting the option to delete Desktop shortcuts?
Post by: Omar (Patch My PC) on September 07, 2025, 01:32:22 AM
We didn't notice this issue with any of these apps, and we don't have any Webex app in the home updater.
Are you sure the option is enabled? 
Title: Re: v5 not respecting the option to delete Desktop shortcuts?
Post by: ashearera on September 08, 2025, 08:34:36 AM
Yes, the option is enabled.

I'm looking at your list of applications in Publisher V5 and and one of them is:

CiscoMeetingDaemon
Publisher: Cisco Webex LLC
Source: \\<userprofile>\AppData\Local\WebEx\WebExHost.exe

So it maybe isn't known as WebEx anymore but it certainly is in your list of apps.
Title: Re: v5 not respecting the option to delete Desktop shortcuts?
Post by: ashearera on September 20, 2025, 06:58:48 PM
Hi,

Just following up. This issue is still happening 7 weeks on, most recent run affecting Firefox and VirtualBox.

To be honest, the v5 update has introduced more issues than I ever had with the previous version. Between this ongoing desktop icon problem and the slow resolution, I'm starting to look at alternative solutions.

Thanks
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