Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: General Support and Troubleshooting => Topic started by: jtoya85 on April 15, 2025, 12:03:37 PM

Title: Several Error Messages on New Install
Post by: jtoya85 on April 15, 2025, 12:03:37 PM
I am getting dozens of these errors immediately after installing the Home Updater and running it about an hour ago. If I attempt to re-scan programs the errors come back. Telling HU to Disable Scanning for any program causes the same errors. I am able to get programs updated but the errors keep popping up when doing anything. How can I rectify this?

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Title: Re: Several Error Messages on New Install
Post by: Justin Chalfant (Patch My PC) on April 15, 2025, 12:07:08 PM
Could you please attach this log file: "C:\ProgramData\PatchMyPC\PatchMyPCHomeUpdater.log"
Title: Re: Several Error Messages on New Install
Post by: jtoya85 on April 15, 2025, 12:10:22 PM
Here you go. PatchMyPCHomeUpdater.log
Title: Re: Several Error Messages on New Install
Post by: Justin Chalfant (Patch My PC) on April 15, 2025, 12:14:03 PM
What happens if you close the app and delete these folders:

C:\ProgramData\PatchMyPC
C:\Users\JustinChalfant\AppData\Roaming

Then try to open it again?
Title: Re: Several Error Messages on New Install
Post by: jtoya85 on April 15, 2025, 12:19:33 PM
I presume the second location was also to be \PatchMyPC. I deleted the first folder and the one at C:\Users|[Me]\AppData\Roaming\PatchMyPC and the same errors show up immediately at program startup. I've added the newer log file in case you were going to ask for it again.
Title: Re: Several Error Messages on New Install
Post by: Justin Chalfant (Patch My PC) on April 15, 2025, 03:55:36 PM
Going to pass along this to some of our team, we haven't seen this happen or be reported to date.
Title: Re: Several Error Messages on New Install
Post by: Justin Chalfant (Patch My PC) on April 16, 2025, 11:25:43 AM
@jtoya85 could you check if your color settings are custom in: Control Panel > Color Management > Advanced

(https://i.imgur.com/mSl04cP.png)
Title: Re: Several Error Messages on New Install
Post by: jtoya85 on April 16, 2025, 11:37:55 AM
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