Hi, in case no-one has picked it up, I thought I should point out for devices with a dual battery like the Dell Latitude 7220 Rugged Extreme; the AI dashboard only shows data for one battery.
I have a script that does various queries of machines and writes that data to network logs.
one of the things that it does is check the health of the batteries and write that to the logs if they are below 70%. it writes back for both batteries for these machines.
Someone pointed out the missing battery in AI when I was explaining the script to them.
If of use, the battery count can be achieved with Powershell using.
$Batterycount = @(Get-CimInstance -ClassName Win32_Battery).Count
Thank you! That's a great idea. I really appreciate your input. Could you please create an idea based on https://ideas.patchmypc.com/ideas/search?category=6706577541791499715&&query=version%20control
I'm excited to see how it turns out!
Hey there! Could you please check the PMPCInventory.log on the affected client? Also, when you open the resource explorer, can you see the 2 batteries in the PMPC_Battery class? If you need any help with this, feel free to open a case with us.
Hi, sorry for the slow reply, i didn't have notifications turned on for this post.
in Resource explorer, in PMPC Batteries, there is only one battery
in resource explorer, in all the builtin Battery options, there are 2 device ID's showing for each.
the log has this entry for PMPC_Batteries
****************************** PMPC_Batteries AI WMI Provider v1.7.0.0 7/09/2025 4:08:05 PM 1 (0x0001)
XML Data: Located AI WMI Provider v1.7.0.0 7/09/2025 4:08:08 PM 1 (0x0001)
Instances Enumerated: 2 AI WMI Provider v1.7.0.0 7/09/2025 4:08:08 PM 1 (0x0001)
Hey there!
Could you please upgrade to the latest version of Advanced Insights using the steps in the link below?
🔗 Upgrading Insights
If the issue persists after the upgrade, please go ahead and raise a support case with us.