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Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Bugs and Issues Not Related to Installing Apps => Topic started by: Cecil Jackson on November 29, 2024, 09:35:18 AM

Title: Error on install Window 11 arm64
Post by: Cecil Jackson on November 29, 2024, 09:35:18 AM
.NET Desktop Runtime 8.0.11 arm64 mandatory prerequisite was not correctly installed.

I tried on three different arm64 and had the same error.
Title: Re: Error on install Window 11 arm64
Post by: OldNavyGuy on November 30, 2024, 02:24:54 AM
Try downloading and installing the ARM64 version of the 8.0.11 Desktop runtime...

https://dotnet.microsoft.com/en-us/download/dotnet/8.0
Title: Re: Error on install Window 11 arm64
Post by: Cecil Jackson on November 30, 2024, 04:24:47 AM
Same problem.  The Window 11 arm64 is on parallels on Mac 3m.
Title: Re: Error on install Window 11 arm64
Post by: rejohnson on December 21, 2024, 02:20:00 PM
It is not fixed.  Same issue with MS Surface 7 with ARM64.  Installed runtime separately and PMPC won't install.  It shouldn't try to install the runtime again if it exists, so definitely a bug.  Log for runtime shows success (0), as the program already exists.
Title: Re: Error on install Window 11 arm64
Post by: DJReFor on December 27, 2024, 11:50:42 AM
Same issue for me, created a thread here more than 1,5 months ago but no response.
I don't think they see ARM64 support as a priority, since they do respond to other bug reports.
Title: Re: Error on install Window 11 arm64
Post by: rejohnson on December 27, 2024, 02:58:29 PM
Maybe Microsoft's move to Snapdragon on Surface laptops will help.  Awesome speed and power efficiency that blows past any Intel-based laptops I've seen.
Title: Re: Error on install Window 11 arm64
Post by: Dan Gough (Patch My PC) on January 15, 2025, 03:31:34 AM
Patch My PC does not currently support ARM, but it is actively being worked on. We will be able to share further updates in due course, but currently only x86/x64 processors are supported.
Title: Re: Error on install Window 11 arm64
Post by: Justin Chalfant (Patch My PC) on March 22, 2025, 04:48:12 PM
Thanks for reaching out. From the screenshots, it looks like you might be trying to install Home Updater on an ARM device. Just to clarify, we don't currently support Home Updater on ARM devices, but it's something we'll be looking into soon.

You can vote up this request at https://ideas.patchmypc.com/ideas/PATCHMYPC-I-5951 to get notified of progress.

Appreciate your patience, and let us know if you have any other questions!
Title: Re: Error on install Window 11 arm64
Post by: Justin Chalfant (Patch My PC) on April 03, 2025, 06:03:08 PM
https://homeupdater.patchmypc.com/public/beta/PatchMyPC-HomeUpdater-Preview.msi (https://homeupdater.patchmypc.com/public/beta/PatchMyPC-HomeUpdater-Preview.msi)

The latest preview build of the Home Updater (linked above) should now install correctly on Arm64 devices. That said, we still have work to do in the catalog to better support Arm64-specific apps.

Right now, some apps like Chrome may fail during install. The x64 installer detects it's running on an Arm64 device and blocks the Win32 install, recommending Chrome for ARM instead. Some apps will install just fine, but others might run into issues like that.

We're aware and working to improve this experience as we continue expanding support for Arm64 across the catalog.
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