Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Detection Issues or Installation Issues => Topic started by: denmalley on October 23, 2024, 12:32:22 PM

Title: Zoom Workplace not detected and won't install/update
Post by: denmalley on October 23, 2024, 12:32:22 PM
PMPHU does not detect that I already have Zoom Workplace installed on my PC (not installed as a windows app from the store).  When I choose install from the PMPHU interface, it opens zoom workplace but goes no further.  I closed zoom workplace from the system tray and tried again, and it just launched the app but went no further.

So I manually updated within the app.  PMPHU still does not detect it as installed.

Finally, the current version that was installed via manual update was 6.2.5, while the PMPHU interface shows 6.2.3 as the latest version.  Granted 6.2.5 was just released yesterday, but there is also a 6.2.4 that was released on 10/14.
Title: Re: Zoom Workplace not detected and won't install/update
Post by: Omar (Patch My PC) on October 24, 2024, 02:56:10 AM
Did you install Zoom Workplace using an MSI installer? if so then it will not be detected because the one we use is the EXE (The most common one).
Title: Re: Zoom Workplace not detected and won't install/update
Post by: denmalley on October 25, 2024, 02:16:14 PM
I am not sure, I usually save all my downloaded installers but can't seem to find this one.
Title: Re: Zoom Workplace not detected and won't install/update
Post by: Omar (Patch My PC) on October 27, 2024, 03:05:43 AM
In "Add/Remove Programs", if Zoom is called:
Zoom Workplace (64-bit) or Zoom Workplace (32-bit), then it's the MSI
And if it's called:
Zoom Workplace, then it's the EXE
Title: Re: Zoom Workplace not detected and won't install/update
Post by: denmalley on November 14, 2024, 07:49:59 AM
Ok yeah mine is the MSI version.  I'm going to be doing  fresh install in a few weeks so I'll be installing all my apps using PMPC, should get all lined up then.