Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: jbb on August 22, 2024, 05:04:56 AM

Title: balenaEtcher
Post by: jbb on August 22, 2024, 05:04:56 AM
Deployed balenaEthcher via PatchMyPC Cloud.  Application is installed sucesfully.  But detection logic appears to be incorrect. 

All devices reporting "The application was not detected after installation completed successfully (0x87D1041C)"
Title: Re: balenaEtcher
Post by: Support Team (Patch My PC) on August 22, 2024, 06:15:49 AM
Hello
   Sorry,  you are having an issue. I suggest opening a case with https://patchmypc.com/technical-support. and include the following: Also is it the user based one or EXE 

 Intune application installation errors on a client, we will need multiple client logs. Please include the following logs:

%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
%ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
%ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
%ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
%ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml
Note: Some Patch My PC log files listed above may be found in %WinDir%\CCM folder if that folder exists.

We will also need you to run this script on the same device you send the logs from and send over the csv file it outputs -
https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1