Support Forum: Get Support for Patch My PC Products and Services

There is a problem with the installation. It doesn't create any desktop icon or start menu item and the firewall rules aren't set during the installation.

Can someone confirm this problem?

Hi,

Are you referring to installing the Patch My PC tool here? Or is this for an app that was created by our publisher?

We would need some more information here to determine what's going on.

Thanks,
Antony

I'm referring to Charles Proxy from Patch My PC. Installation from MECM. Attached is the installation log.

All the other applications work without any problem

Ah I see, I don't believe this is a supported product, is this a Custom App you have created?

We will need a few more things from you so we can troubleshoot this issue.

Can you send the log files listed below to [email protected] with the subject "Charles Proxy install issues"?


    %WinDir%\CCM\Logs\AppDiscovery*.log
    %WinDir%\CCM\Logs\AppEnforce*.log
    %WinDir%\CCM\Logs\AppIntentEval*.log
    %WinDir%\CCM\Logs\CAS*.log
    %WinDir%\CCM\Logs\CIAgent.*log
    %WinDir%\CCM\Logs\DataTransferService*.log
    %WinDir%\CCM\Logs\PatchMyPC-ScriptRunner.log
        This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Software Center.
    %WinDir%\CCM\Logs\PatchMyPC-SoftwareDetectionScript.log
        This may be found in the %temp% of the user who clicked 'Install' in Software Center if it was an 'Available' deployment.
    %WinDir%\CCM\Logs\StateMessage.log
    %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
    %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml

It is a supported product: XK72 Ltd -> Charles (x64)  :)

The app does install but during the installation it doesn't create an desktop icon or start menu item. And the firewall rules aren't set. So a user without admin rights cannot use the program (if they ever find it...)

I've mailed you the requested log files.