Print Page - PreForm (EXE-x64) 3.34.2

Title: PreForm (EXE-x64) 3.34.2
Post by: johnsonr on March 04, 2024, 09:05:58 AM

PreForm version 3.34.2 does not detect as installed [0x87D00324(-2016410844)]. The application is installed in the folder, shows in Programs and Features, shows in the registry, shows in Get-WMIObject with the MSI version, and launches successfully.

The application is registering with version 3.34.2.312 in all those locations.

Title: Re: PreForm (EXE-x64) 3.34.2
Post by: Hugo Marinho (Patch My PC) on March 04, 2024, 09:23:07 AM

Hi there Johnsonr,

This is a very specific case, we will need to have a look on some log files to be able to provide you with a solution.

Depending on if you are using PMPC with SCCM or Intune, could you please have a look at the link below:
https://patchmypc.com/collecting-log-files-for-patch-my-pc-support

And send us the corresponding logs from a device where the detection is failing to [email protected] so that we have a look?

Thank you for your time!

Title: Re: PreForm (EXE-x64) 3.34.2
Post by: johnsonr on March 04, 2024, 09:38:16 AM

Hugo,

I have sent them over.

Title: Re: PreForm (EXE-x64) 3.34.2
Post by: Hugo Marinho (Patch My PC) on March 04, 2024, 09:53:21 AM

Perfect, I have already replied :)

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Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: johnsonr on March 04, 2024, 09:05:58 AM