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Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: nwcjcd on February 13, 2024, 12:19:46 PM

Title: Filezilla 3.66.5 Download error
Post by: nwcjcd on February 13, 2024, 12:19:46 PM
Trying to publish both the 32-bit and 64-bit versions of Filezilla 3.66.5. Almost immediately returns an error saying the updates failed to publish.

Going to the URL in the snippet starts downloading the installer.

Thank you

Here is a snippet from the log:
Download file: 'https://download.filezilla-project.org/client/FileZilla_3.66.5_win32-setup.exe' failed.   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
==================== Exception Detail Start =======================   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
Exception type: WebException   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
Exception HRESULT: -2146233079   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
Exception Message: The remote server returned an error: (403) Forbidden.   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
Exception source UpdatesPublisher.BaseServices    FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
Exception TargetSite Void MoveNext()   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
Stack:    at Microsoft.UpdatesPublisher.BaseServices.WebClientWrapper.<DownloadAsync>d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.UpdatesPublisher.BaseServices.FileDownloader.<DownloadFileAsync>d__11.MoveNext()   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
===================== Exception Detail End ========================   FileDownloader   2/13/2024 1:14:42 PM   7064 (0x1B98)
Download Content: Failed to download file 'https://download.filezilla-project.org/client/FileZilla_3.66.5_win32-setup.exe'.   NormalPublishItem   2/13/2024 1:14:42 PM   8044 (0x1F6C)
--- Content retrieval has failed for software update 'FileZilla Client 3.66.5 (x86) (UpdateId:'f09e1197-6994-4d27-92e7-aac8ae7fc2a6' Vendor:'Patch My PC' Product:'SCUP Updates')'.   NormalPublishItem   2/13/2024 1:14:42 PM   8044 (0x1F6C)
--- Publish of software update 'FileZilla Client 3.66.5 (x86) (UpdateId:'f09e1197-6994-4d27-92e7-aac8ae7fc2a6' Vendor:'Patch My PC' Product:'SCUP Updates')' has FAILED.   NormalPublishItem   2/13/2024 1:14:42 PM   8044 (0x1F6C)
Title: Re: Filezilla 3.66.5 Download error
Post by: Jake Shackelford (Patch My PC) on February 13, 2024, 01:05:56 PM
Would you be able to select the collect logs button from the general tab of the Publisher and email [email protected] with the exported zip file?
Title: Re: Filezilla 3.66.5 Download error
Post by: nwcjcd on February 13, 2024, 01:09:06 PM
I am looking in SCUP and am not seeing a General tab.
Title: Re: Filezilla 3.66.5 Download error
Post by: Jake Shackelford (Patch My PC) on February 13, 2024, 01:15:04 PM
Apologies are you using the Patch My PC publisher ? That's where the general tab is.

Or are you on the basic tier licensing?
Title: Re: Filezilla 3.66.5 Download error
Post by: nwcjcd on February 13, 2024, 01:21:39 PM
I believe we are on the basic tier license
Title: Re: Filezilla 3.66.5 Download error
Post by: Jake Shackelford (Patch My PC) on February 13, 2024, 02:11:24 PM
The default URL does not work via SCUP downloads per our catalog engineers you can replace it with the following URL: https://files03.tchspt.com/down/FileZilla_3.66.5_win32-setup.exe

Additionally, if you'd like I can get you connected with our accounts team and look at getting you a free trial of one of our higher-tier licenses that lets you utilize the Patch My PC Publisher which would let you automate this entire process and offers a whole slew of extra features.
Title: Re: Filezilla 3.66.5 Download error
Post by: nwcjcd on February 14, 2024, 06:51:35 AM
Thank you, I was able to get FileZilla published with the new URL. Our renewal is coming up and I believe we are looking at going with the license that publishes through SCCM as SCUP is going away. We have not reached out for our renewal pricing at this point.
Title: Re: Filezilla 3.66.5 Download error
Post by: Jake Shackelford (Patch My PC) on February 19, 2024, 09:13:57 AM
If you'd like we can connect you with your account representative and let you trial it as well :)