Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: EricS on October 16, 2023, 07:13:05 AM

Title: VLC Media Player 3.0.19
Post by: EricS on October 16, 2023, 07:13:05 AM
The October 13th update for VLC Media Player (3.0.19) is detecting as being installed on computers that are below version, and thus not actually updating them.  We have ~ 250 systems which ConfigMgr is showing as compliant with the update, but all of them are on 3.0.17 or below.

The stand-alone application version of VLC 3.0.19 seems to install and detect correctly.

PatchMyPC-SoftwareDetectionScript.log seems to indicate that the detection script is still looking for 3.0.17
Title: Re: VLC Media Player 3.0.19
Post by: Liviu (Patch My PC) on October 16, 2023, 08:02:50 AM
Hi EricS,

Thanks for reporting this.
This issue will require further investigation, can you please open a support case with us?

I checked the applicability rules for this update, and they look correct.
I'm curious which VLC update you are deploying - x64/x86 and MSI/EXE.
I'm also curious to look at the VLC version installed on a device which is listed as already compliant.
Can you please run this script on such a device?
https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1

It will export a CSV file with app information.
It will allow us to verify the applicability rules for the VLC update.
Title: Re: VLC Media Player 3.0.19
Post by: EricS on October 16, 2023, 12:54:00 PM
I suspect you found the issue!  After reviewing, I found we are pulling the MSI version for the full install, but had the EXE version selected for updates.  I've corrected that, and I'll try again.
Title: Re: VLC Media Player 3.0.19
Post by: Liviu (Patch My PC) on October 17, 2023, 12:32:12 AM
That's definitely a step forward, thank you for the update!

If you run into any other issues, let us know!
Title: Re: VLC Media Player 3.0.19
Post by: EricS on October 17, 2023, 06:10:11 AM
That did resolve the issue.  Thank you!