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Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: CPH_ClientTech on August 17, 2023, 11:26:21 AM

Title: Zoom (64-bit) Client 5.15.202303 Detection Issues
Post by: CPH_ClientTech on August 17, 2023, 11:26:21 AM
Good morning,

We noticed this morning that clients with Zoom (64-bit) version 5.15.19404 are not updating to version 5.15.202303 because it appears the detection method is causing clients to think version 5.15.202303 is already installed.

Please let me know if there's any additional information you need.

Thanks!
Title: Re: Zoom (64-bit) Client 5.15.202303 Detection Issues
Post by: Jake Shackelford (Patch My PC) on August 17, 2023, 11:57:22 AM
From that client device, would you be able to run the following script to export the install information from the registry? It will export a CSV file wherever you run it. GitHub (https://github.com/PatchMyPCTeam/CustomerTroubleshooting/blob/Release/PowerShell/Export-PMPCInstalledSoftware.ps1)

Additionally, can you send us a copy of the detection method script that is populated with the application?

If you could email this to [email protected] that would be fantastic.
Title: Re: Zoom (64-bit) Client 5.15.202303 Detection Issues
Post by: CPH_ClientTech on August 17, 2023, 12:09:13 PM
Thanks Jake. I just sent an email to that address with the requested files.
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