Support Forum: Get Support for Patch My PC Products and Services

Hello,

I am in the middle of the free trial for my organization. I am experiencing a detection error after successfully installing Postman via the Company Portal.

Error received: The application was not detected after installation completed successfully (0x87D1041C)

Error in the Company Portal: "This app is no longer detected on your device. It may have been uninstalled or updated to a different version."

Good Morning,

Could you please send an email to [email protected] detailing the issue and attaching the logs listed below from an affected device? We can then investigate this issue further.


    %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-ScriptRunner.log
        This may be found in the %ProgramData%\PatchMyPC\ if the Install was initiated by the user from Company Portal.
    %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareDetectionScript.log
    %ProgramData%\PatchMyPCIntuneLogs\PatchMyPC-SoftwareUpdateDetectionScript.log
    %ProgramData%\Microsoft\IntuneManagementExtension\Logs\AgentExecutor.log
    %ProgramData%\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log
    %ProgramData%\PatchMyPC\PatchMyPC-UserNotification.log
    %ProgramData%\PatchMyPC\UISettings\UINotificationSettings.xml

Thanks,
Antony

Hi Antony,

I have just sent those logs over.

Thanks,
Mark