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Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: stoney on February 03, 2023, 05:41:24 AM

Title: PDF24 Creator Issue with Intune Update
Post by: stoney on February 03, 2023, 05:41:24 AM
the latest Update for PDF24 Creator doesn't get installed when deployed via Intune.
This is due to an Error, because a registry Key from the old Version still exists in the following Path:

"Computer\HKEY_CLASSES_ROOT\Installer\Products\"

When Intune tries to install the Update, the old Version gets uninstalled but the new one doesnt get installed. Only after we delete the Key, we are able to install the new Version.
Title: Re: PDF24 Creator Issue with Intune Update
Post by: namagama37 on February 20, 2024, 12:40:14 AM
I got the same problem
Title: Re: PDF24 Creator Issue with Intune Update
Post by: Andrew Jimenez (Patch My PC) on February 22, 2024, 05:52:23 PM
Hello, we've attempted to replicate this issue with various setups and have been unable to replicate. Can you please open a support request here: Patch My PC Technical Support (https://patchmypc.com/technical-support)
Please provide information about the initial installation, as well as the MSI logs.
Thanks!
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