Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: Dominique on January 06, 2022, 10:13:12 AM

Title: SCUP & PatchMyPC for the same environment
Post by: Dominique on January 06, 2022, 10:13:12 AM
Hello,

As we have multiple (4) groups in our environment some are using PatchMyPC some are using SCUP (cost saving) ... this has created duplicated records and as is duplicated space of storage for the storage as well...
What is your advice about this as this is creating double/duplicated records in Software Updates list for the same patch(es):

Should I keep both set of records? Is it possible to get only one record?

Thanks,
Dom
Title: Re: SCUP & PatchMyPC for the same environment
Post by: Andrew Jimenez (Patch My PC) on January 07, 2022, 12:40:19 PM
That is interesting. There should only be 1 instance of the updates unless the updates were republished somehow, as the updates will have the same updateID. Have any of the duplicated records been republished in Patch My PC or SCUP?
Title: Re: SCUP & PatchMyPC for the same environment
Post by: Dominique on January 07, 2022, 01:22:05 PM
Hello,

they were published by SCUP on 01/04/2022 9PM...
they were published by PMPC on 01/04/2022 7PM...

Then a synchronization was done in MEMCM Console ... 01/04/2022 09:20 pm (PMPC) & 01/04/2022 09:30 pm (SCUP)

Published only once ... in each Software...

Thanks,
Dom
Title: Re: SCUP & PatchMyPC for the same environment
Post by: Andrew Jimenez (Patch My PC) on January 07, 2022, 02:20:17 PM
Hi Dom,

Let's open a full case on this. Can you submit a case here: https://patchmypc.com/technical-support
and include the patchmypc.log, which should be in the installation folder of the Patch My PC Publisher?
Title: Re: SCUP & PatchMyPC for the same environment
Post by: Dominique on January 07, 2022, 02:22:07 PM
Hi Andrew,

Sure will do...

Thanks,
Dom