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Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: WISysadmin on December 02, 2021, 10:18:39 AM

Title: Adobe Acrobat Reader DC Update Fails to install
Post by: WISysadmin on December 02, 2021, 10:18:39 AM
I have 5,000 PC's that are not able to install the Adobe Acrobat Reader DC Update 21.007.20099 PMPC-2021-10-12. When i try to manually execute the patch from CCMcache after extracting the .cab file it is asking for the CCMcache source for Acroread.msi. Any ideas how to resolve?
Title: Re: Adobe Acrobat Reader DC Update Fails to install
Post by: Adam Cook (Patch My PC) on December 03, 2021, 02:26:46 AM
Hello

This is very typical for Adobe Reader and we see this a lot. A detailed analysis of the problem can be understood from this KB - it also contains guidance on how to resolve: https://patchmypc.com/system-error-1612-the-installation-source-for-this-product-is-not-available

This is documented as a known issue on Adobe's website: https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html

Ultimately this is a software vendor issue, or an issue on your devices causing C:\Windows\installer to be cleaned out (see article for more information). This is not caused or related to our catalogue or Publishing software.
Title: Re: Adobe Acrobat Reader DC Update Fails to install
Post by: WISysadmin on December 06, 2021, 10:45:28 AM
Great, thank you for the information.