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Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Bugs and Issues Not Related to Installing Apps => Topic started by: mauslyon on October 14, 2020, 11:45:32 AM

Title: PatchmyPC uses proxy settings even when they are disabled ??
Post by: mauslyon on October 14, 2020, 11:45:32 AM
Hi all,
I have a laptop that I use at work (wired connection, proxy enabled) and at home (wireless, no proxy).
Now when I'm home I simply disable the system proxy and then I can surf the internet. But when I start PMPC  I get the "Unable to connect to proxy" error. Now what ├¼s strange is that the proxy mentioned is NOT the current proxy I use at work but an old one that I used several weeks ago - probably the last time I used PMPC
I doublechecked and all proxy setting are disabled,

any idea whay's wrong?
Title: Re: PatchmyPC uses proxy settings even when they are disabled ??
Post by: mauslyon on April 28, 2021, 05:50:09 AM
no support so far
when I stat the PMPC i get

28/04/2021 13:33:24 - Patch My PC Started
28/04/2021 13:33:24 - Checking connection to patchmypc.com
28/04/2021 13:33:24 - Unable to connect to patchmypc.com. Please verify you have internet connection And try to browse to https://patchmypc.com. Error: Impossibile risolvere il nome del proxy.: 'proxy.servizi.int'

where does patch my pc getting the proxy info???
Title: Re: PatchmyPC uses proxy settings even when they are disabled ??
Post by: Andrew Jimenez (Patch My PC) on May 25, 2021, 10:34:02 AM
Hi,

Can you please send your settings.xml and patchmypc.log to [email protected] and we can take a look at why it is still attempting to use the proxy?

Have you restarted the Patch My PC Windows Service since turning the proxy off?
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