Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Bugs and Issues Not Related to Installing Apps => Topic started by: britton on August 16, 2020, 04:54:32 AM

Title: Patch My PC - Blank Interface
Post by: britton on August 16, 2020, 04:54:32 AM
I use PMPC to update software silently in a small home office network, and it has been working perfectly for the last two years I've used it, however it's come to my attention that the updating is no longer working in the latest version (4.1.0.5) and although the logs say that software is being installed, it's not..

The logs seem to loop and the connection is never being initiated..

4.1.0.1 always worked fine.

Any ideas?

Title: Re: Patch My PC - Blank Interface
Post by: Support Team (Patch My PC) on August 17, 2020, 04:59:08 AM
Can you delete "HKLM\Software\Patch My PC" key and see if it works?
Title: Re: Patch My PC - Blank Interface
Post by: britton on August 17, 2020, 05:53:01 AM
The executable is located on a server that multiple PC access to pull the software down, would it be the key on the server or each PC?
Title: Re: Patch My PC - Blank Interface
Post by: Support Team (Patch My PC) on August 17, 2020, 07:35:29 AM
The PC having the issues
Title: Re: Patch My PC - Blank Interface
Post by: britton on August 17, 2020, 09:20:38 AM
I've tried this on 2x 2019 Standard servers and 2x Windows 10 Pro devices - this hasn't helped.

Any advice? Could do with getting this back up and running as soon as possible.
Title: Re: Patch My PC - Blank Interface
Post by: Support Team (Patch My PC) on August 17, 2020, 10:54:14 AM
Are you using an INI file for automation?
Title: Re: Patch My PC - Blank Interface
Post by: britton on August 20, 2020, 12:17:52 PM
Yes, and I have recreated this.
Title: Re: Patch My PC - Blank Interface
Post by: Support Team (Patch My PC) on August 20, 2020, 01:59:30 PM
Do you have a folder defined there that doesn't exist on the machines you are running on?
Title: Re: Patch My PC - Blank Interface
Post by: britton on August 21, 2020, 11:15:31 AM
Originally yes, however since recreating the INI I chose to no longer cache downloads.
If you're referring to the registry, the path is correct in the key I deleted.
Title: Re: Patch My PC - Blank Interface
Post by: toni on December 27, 2020, 09:06:21 AM
I had the same issue with blank screen after pressing the perform button since a long time - last test today with current version 4.2.0.1.
In my case the Cache folder on z:\win is on remote network share \\server\download and i start PatchMyPC from a none admin account.
To solve this problem i start first a cmd with admin right. net use show that cache location is not available.
Just solved this by using "net use z: \\server\download" and start PatchMyPC from this command line.
And now PatchMyPC running well :)