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Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Detection Issues or Installation Issues => Topic started by: jroosen on January 22, 2013, 01:21:41 PM

Title: PDF Creator fails to install
Post by: jroosen on January 22, 2013, 01:21:41 PM
With PATCHMYPC 2.3.0.2 and defs of 01.21.13, the PDFCreator download URL fails to verify. It was attempting to update PDFCreator 1.2.0. Here is what it looks like in the log:

PATCH MY PC 2.3.0.2 | Definitions - 01.21.13 | Started At 1/22/2013 3:18:26 PM
Operating System: Microsoft Windows 7 Professional  x64

COMMON UPDATE PROCESS

OPTIONAL SOFTWARE PROGRESS

Verifying PDFCreator Download URL And Size
Failed to verify download URL

PATCH MY PC UPDATE COMPLETE 1/22/2013 3:18:29 PM

Title: Re: PDF Creator fails to install
Post by: Support Team (Patch My PC) on January 22, 2013, 02:37:08 PM
I will get this fixed this afternoon/evening
Title: Re: PDF Creator fails to install
Post by: Support Team (Patch My PC) on January 22, 2013, 04:50:26 PM
Should be good now thanks
Title: PDFCreator update adds new software
Post by: AngusSF on February 07, 2013, 09:42:37 PM
I had PDFCreator 1.6.1 on my PatchMyPC test system.  PMPC wanted to upgrade it to 1.6.2, so I let it.  It installed PDF Architect, the PDF Archtect Service, and another PDF Creator service (PDF Converter Service?).  I did not have these 3 items on the original system, and it is possible to install PDFCreator without them. 

I had to use IOBit Uninstaller with its "Advanced Scan" to get rid of them since the PDF Architect uninstall does not kill off the services, at least not during the regular uninstall, and it doesn't prompt for a reboot to remove them after the reboot.

IMHO PMPC should not add optional items that are included with programs like PDFCreator if they're not already installed.
Title: Re: PDF Creator fails to install
Post by: Support Team (Patch My PC) on February 08, 2013, 06:43:24 AM
Let me look into this I didn't ever have this issue.

Thanks,
Title: Re: PDF Creator fails to install
Post by: AngusSF on February 08, 2013, 07:03:37 AM
Quote from: Justin on February 08, 2013, 06:43:24 AM
Let me look into this I didn't ever have this issue.

Thanks,
Thanks, please keep us posted, and keep up the great work on this useful tool!
Title: Re: PDF Creator fails to install
Post by: AngusSF on March 11, 2013, 05:20:11 PM
Quote from: Justin on February 08, 2013, 06:43:24 AM
Let me look into this I didn't ever have this issue.

Thanks,
Any further news?  This happens on every computer for me.
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