Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Archived Feature and Product Request => Topic started by: PaulE.Andrews on April 25, 2019, 11:07:26 AM

Title: Mersive Solstice Client
Post by: PaulE.Andrews on April 25, 2019, 11:07:26 AM
1) Product: Solstice Client | Vendor: Mersive Technologies
2) http://www.mersive.com/downloads/SolsticeClient-4.0.11766.msi
3) http://www.mersive.com/downloads/SolsticeClient-<release number>.msi
4) /quiet
5) https://www.mersive.com/download/
6) https://www.mersive.com/guides/solstice-release-notes/

Here are the MSI installation instructions - https://customersupport.mersive.com/hc/en-us/articles/360013219134-MSI-Instructions
STARTONLOGIN=0
ISCHECKFORPRODUCTUPDATES=0
HIDEUIWHENSHARING=1
Title: Re: Mersive Solstice Client
Post by: Omar (Patch My PC) on April 28, 2019, 07:09:25 AM
Unfortunately we can't add this because it doesn't have anything that we can use for detection rules.
Title: Re: Mersive Solstice Client
Post by: PaulE.Andrews on April 30, 2019, 09:51:15 AM
What exactly do you need for detection?
Title: Re: Mersive Solstice Client
Post by: Support Team (Patch My PC) on April 30, 2019, 03:36:43 PM
A file version or registry value we can key on from the vendor. It seems this vendor doesn't assign a version to their binaries. For example, look at SolsticeClient.exe.

(https://i.imgur.com/3GWGxoo.png)
Title: Mersive Solstice Client
Post by: EUCE-PCTY on May 08, 2019, 03:57:51 PM
1) Product: Solstice Client | Vendor: Mersive Technologies, Inc
2) http://www.mersive.com/downloads/SolsticeClient-4.0.11766.msi
3) http://www.mersive.com/downloads/SolsticeClient-3.5.11296.msi
4) REBOOT=ReallySuppress /QN /NORESTART
5) https://www.mersive.com/download
6) https://www.mersive.com/guides/solstice-release-notes/

Digital Signature verified

Running processes for detection:
solsticeclient_v2.exe
solsticeclient.exe
Title: Re: Mersive Solstice Client
Post by: Support Team (Patch My PC) on May 08, 2019, 04:03:02 PM
Merged with another customers request for this product. This isn't currently compatible because the vendor doesn't include a file version for their binaires please see messages above for more details.

Quote from: EUCE-PCTY on May 08, 2019, 03:57:51 PM
1) Product: Solstice Client | Vendor: Mersive Technologies, Inc
2) http://www.mersive.com/downloads/SolsticeClient-4.0.11766.msi
3) http://www.mersive.com/downloads/SolsticeClient-3.5.11296.msi
4) REBOOT=ReallySuppress /QN /NORESTART
5) https://www.mersive.com/download
6) https://www.mersive.com/guides/solstice-release-notes/

Digital Signature verified

Running processes for detection:
solsticeclient_v2.exe
solsticeclient.exe
Title: Re: Mersive Solstice Client
Post by: EUCE-PCTY on May 08, 2019, 04:58:21 PM
Will the MSI registry entries work for detection?

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{a9d87e0e-125e-4e85-84bc-fcd9a0903290}
DisplayVersion = 4.0.11766
Title: Re: Mersive Solstice Client
Post by: EUCE-PCTY on May 08, 2019, 05:10:01 PM
Quote from: EUCE-PCTY on May 08, 2019, 03:57:51 PM
Running processes for detection:
solsticeclient_v2.exe
solsticeclient.exe

This section I meant as detection process for killing the process in order to install, not as the actual successful installation detection method.  8)
Title: Re: Mersive Solstice Client
Post by: Support Team (Patch My PC) on May 08, 2019, 06:06:32 PM
This wouldn't work because the MSI guide for the primary key would change for each upgrade.

There's another reg value in a more generic key we could use to find the install dir and check the EXE file version but since they don't define the file version in the EXE it won't work. I would recommend contacting the vendor. I've never seen an EXE where a vendor doesn't define a file version.

Quote from: EUCE-PCTY on May 08, 2019, 04:58:21 PM
Will the MSI registry entries work for detection?

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{a9d87e0e-125e-4e85-84bc-fcd9a0903290}
DisplayVersion = 4.0.11766
Title: Re: Mersive Solstice Client
Post by: EUCE-PCTY on May 09, 2019, 12:04:46 PM
I've reached out to Mersive to try leveraging them into addressing this. Thanks, Justin.
Title: Re: Mersive Solstice Client
Post by: PaulE.Andrews on May 14, 2019, 03:20:04 PM
We have also submitted a request to Mersive (Request 23668) and have forwarded it to our account rep to see they can action this issue.

Paul
Title: Re: Mersive Solstice Client
Post by: Support Team (Patch My PC) on May 14, 2019, 03:23:28 PM
Thanks!
Title: Re: Mersive Solstice Client
Post by: Support Team (Patch My PC) on June 25, 2019, 05:26:39 PM
Sorry to do this to you, but we are moving all our application request from our support forum to a new platform (https://ideas.patchmypc.com/ (https://ideas.patchmypc.com/)).

We need to make this change due to the amount of customer growth and new application request. It's no longer manageable on the support forum platform. We need to have a voting system to help understand what new application request would benefit the most significant number of customers, and that will be one factor we use to prioritize the application request.

If this request is still a product you need, could you please re-submit the application request at https://ideas.patchmypc.com/ (https://ideas.patchmypc.com/).


Thanks
Justin