Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: bhermsen on December 14, 2018, 09:03:59 AM

Title: Error downloading patch CAB
Post by: bhermsen on December 14, 2018, 09:03:59 AM
My ADR for downloading the patch manifest has been failing for the last several days with the SCCM 1806 3rd Party integration.  The ADR fails with an error of 0X87D20417 (Auto Deployment Rule download failed).  Checking the ruleengine.log give an Alert ID of 1677294 and the PatchDownloader.log gives "Authentication of file C:\Windows\TEMP\CAB42F4.tmp failed, error 0x800b0004" and "ERROR: DownloadContentFiles() failed with hr=0x80073633" both of which seem to be related to certificate verification.
Title: Re: Error downloading patch CAB
Post by: Support Team (Patch My PC) on December 14, 2018, 02:19:26 PM
Can you email us patchdownloader.log
Title: Re: Error downloading patch CAB
Post by: bhermsen on December 14, 2018, 02:23:48 PM
Log attached
Title: Re: Error downloading patch CAB
Post by: Support Team (Patch My PC) on December 14, 2018, 02:25:48 PM
It looks like the Site Server doesn't trust the certificate being used to sign the third-party updates. Have you added the WSUS Signing Cert to the Trusted Root and Trusted Publishers on the site server since this is where the ADR is being used to download the content?
Title: Re: Error downloading patch CAB
Post by: bhermsen on December 17, 2018, 07:50:26 AM
Yes the certificate is in the Trusted Root and Trusted Publishers.  And it is working for other 3rd Party updates (Adobe and Dell).
Title: Re: Error downloading patch CAB
Post by: Support Team (Patch My PC) on December 17, 2018, 08:20:16 AM
Can you send us an email support@<domainname> so we can setup a call?
Title: Re: Error downloading patch CAB
Post by: [email protected] on December 19, 2018, 10:50:29 AM
hello ...

we have the same problem with the same error messages!

the whole catalog import goes, only the single product with the link does not work.
example "https://patchmypc.net/scupcatalog/apis/subscriber_download.php?id=<<>>&product=skype"

partner software update catalog works.

greetings  Bruno
Title: Re: Error downloading patch CAB
Post by: Support Team (Patch My PC) on December 19, 2018, 11:15:34 AM
Can you try now?

Quote from: [email protected] on December 19, 2018, 10:50:29 AM
hello ...

we have the same problem with the same error messages!

the whole catalog import goes, only the single product with the link does not work.
example "https://patchmypc.net/scupcatalog/apis/subscriber_download.php?id=<<>>&product=skype"

partner software update catalog works.

greetings  Bruno
Title: Re: Error downloading patch CAB
Post by: [email protected] on December 20, 2018, 02:10:50 AM
now is good again .. thanks  :)