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Support Forum: Get Support for Patch My PC Products and Services

Commercial Products: Support for Our Enterprise Product for Microsoft ConfigMgr and Intune => Commercial/Paid Products: Support and General Questions (ConfigMgr and Intune) => Topic started by: keith on June 18, 2018, 09:55:17 PM

Title: An error occurred checking on catalog PatchMyPC, see the log for more detail...
Post by: keith on June 18, 2018, 09:55:17 PM
I've seen this Alerts every time launching SCUP, can someone please share how to view the log? can proceed troubleshoting?
Title: Re: An error occurred checking on catalog PatchMyPC, see the log for more detail...
Post by: Support Team (Patch My PC) on June 22, 2018, 08:47:00 AM
Can you send us the SCUP.log file in your profile temp directory %temp%? If it's a 404 error, you catalog most likely expired.
Title: Re: An error occurred checking on catalog PatchMyPC, see the log for more detail...
Post by: keith on June 27, 2018, 08:43:50 PM
Hi Justin,

I just dropped you a email. thanks.
Title: Re: An error occurred checking on catalog PatchMyPC, see the log for more detail...
Post by: Support Team (Patch My PC) on June 27, 2018, 09:25:12 PM
Quote from: keith on June 27, 2018, 08:43:50 PM
Hi Justin,

I just dropped you a email. thanks.

Who did you send the email to and how? I'm not seeing anything right now.
Title: Re: An error occurred checking on catalog PatchMyPC, see the log for more detail...
Post by: keith on June 27, 2018, 09:30:04 PM
I click the "mail" icon under your profile. Can I have your contact email address, please?
Title: Re: An error occurred checking on catalog PatchMyPC, see the log for more detail...
Post by: Support Team (Patch My PC) on June 27, 2018, 11:08:02 PM
Please just reach out to us using our contact form https://patchmypc.net/contact-us
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