Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Bugs and Issues Not Related to Installing Apps => Topic started by: Peace2000 on January 30, 2018, 04:19:26 PM

Title: 7-zip not detected
Post by: Peace2000 on January 30, 2018, 04:19:26 PM
Hello!

7-Zip is detected as normally on my Win 10 x64 pc but on the other pc that has Windows 10 x86, does not detect 7-Zip. I even tried to uninstall it (via control panel) and install it as fresh via Pmp. But it still remained undetected after installation.
Title: Re: 7-zip not detected
Post by: Omar (Patch My PC) on February 19, 2018, 02:53:40 AM
This should be fixed in v4.0
Title: Re: 7-zip not detected
Post by: Peace2000 on February 19, 2018, 08:18:39 AM
Unfortunately it's still not fixed.
Title: Re: 7-zip not detected
Post by: Support Team (Patch My PC) on February 22, 2018, 02:48:50 PM
Would you be able to export some registry information to help us figure out why?
Title: Re: 7-zip not detected
Post by: Peace2000 on February 22, 2018, 08:13:23 PM
Yes, just tell what info to export. :)
Title: Re: 7-zip not detected
Post by: Support Team (Patch My PC) on February 22, 2018, 08:39:14 PM
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
and this key as well if you are on a 64bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
Title: Re: 7-zip not detected
Post by: Peace2000 on February 23, 2018, 07:40:59 AM
Here it is. And this is a 32-bit machine.
Title: Re: 7-zip not detected
Post by: Support Team (Patch My PC) on February 23, 2018, 05:00:44 PM
Is this a 32bit machine?
Title: Re: 7-zip not detected
Post by: Peace2000 on February 23, 2018, 05:53:10 PM
Yes, how so?
Title: Re: 7-zip not detected
Post by: Support Team (Patch My PC) on February 24, 2018, 12:44:13 AM
Quote from: Peace2000 on February 23, 2018, 05:53:10 PM
Yes, how so?

I was just asking if you are running Windows 32bit or 64bit.
Title: Re: 7-zip not detected
Post by: rbronco21 on March 02, 2018, 09:36:26 PM
My 7-zip shows detected as 16.04 and red on the right, but on the left it is green and 18.01, which is what is installed. The red entry doesn't seem to affect the count as it says 22 of 22 up to date. On Win10 64bit. V4.0.0.6.
Title: Re: 7-zip not detected
Post by: Peace2000 on March 04, 2018, 02:57:00 PM
Also version 4.0.0.6 of Pmp has this detection issue with 7-zip on 32-bit machines.
Title: Re: 7-zip not detected
Post by: Support Team (Patch My PC) on March 05, 2018, 10:27:59 AM
Quote from: rbronco21 on March 02, 2018, 09:36:26 PM
My 7-zip shows detected as 16.04 and red on the right, but on the left it is green and 18.01, which is what is installed. The red entry doesn't seem to affect the count as it says 22 of 22 up to date. On Win10 64bit. V4.0.0.6.

You have two versions installed then check the uninstall tab.
Title: Re: 7-zip not detected
Post by: rbronco21 on March 05, 2018, 10:36:08 AM
Yep, 2 versions installed. Removed the old one and the right-click stuff broke. Reinstalling the latest fixed it. Thanks.
Title: Re: 7-zip not detected
Post by: Peace2000 on March 16, 2018, 04:28:15 PM
Version 4.0.0.9 still bears this issue. But not on 64-bit machines, just on 32-bit.
Title: Re: 7-zip not detected
Post by: Support Team (Patch My PC) on March 16, 2018, 04:59:41 PM
Quote from: Peace2000 on March 16, 2018, 04:28:15 PM
Version 4.0.0.9 still bears this issue. But not on 64-bit machines, just on 32-bit.

We've got this on the list of bugs to fix. Hopefully it will be fixed in the next update.
Title: Re: 7-zip not detected
Post by: Support Team (Patch My PC) on March 21, 2018, 08:20:00 PM
This will be fixed in version 3.0.1.4. It will likely be out shortly. We also improved the detection of 7-Zip to determine if the current install was using the EXE or MSI based installer. We will now upgrade using the install method that is currently installed vs using the MSI for all upgrades.
Title: Re: 7-zip not detected
Post by: Peace2000 on March 25, 2018, 09:58:53 AM
V.  0.14 has fixed this bug. I confirm. Great!

:)