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Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Detection Issues or Installation Issues => Topic started by: warp10 on August 27, 2017, 12:26:10 AM

Title: PotPlayer 64-bit
Post by: warp10 on August 27, 2017, 12:26:10 AM
Hi!

Patch My PC Updater 3.2.0.1 is detecting that I have PotPlayer 64-bit version 1.3.6855.212 installed, when I actually have 1.7.3344 (see attached screenshots). I searched the registry for the version number that the updater is reporting, and found that I have Dell SupportAssist installed with that exact version number (1.3.6855.212)

The registry entries where this version number is found is in:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PC-Doctor for Windows (DisplayVersion string)
HKEY_LOCAL_MACHINE\SOFTWARE\PC-Doctor\PC-Doctor for Windows\InstallInfo\1.3.6855.212
HKEY_LOCAL_MACHINE\SOFTWARE\PC-Doctor\PC-Doctor for Windows (ProdVersion string)
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\PC-Doctor\PC-Doctor for Windows (ProdVersion string)

The registry key where the correct PotPlayer version number is located is in:

HKEY_CURRENT_USER\Software\Daum\PotPlayer64 (ProgramVersion string)
Title: Re: PotPlayer 64-bit
Post by: Omar (Patch My PC) on August 27, 2017, 04:47:03 AM
That's weird! we will see what we can do.
Title: Re: PotPlayer 64-bit
Post by: Omar (Patch My PC) on November 20, 2017, 04:36:45 PM
Is this still happening ?
Title: Re: PotPlayer 64-bit
Post by: warp10 on December 05, 2017, 07:56:10 PM
I have since uninstalled Dell SupportAssist (PC-Doctor), PatchMyPC is now detecting PotPlayer normally.
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