Support Forum: Get Support for Patch My PC Products and Services

Home Updater: Our Free Product for Consumers => Home Updater: Report Bugs and Issues Not Related to Installing Apps => Topic started by: Duncan on May 13, 2012, 07:09:20 AM

Title: Connection prob, ISA Server (corp firewall)...
Post by: Duncan on May 13, 2012, 07:09:20 AM
I'm unable to get a connection, so the s/w doesn't start.  Usual message, "Unable to load definition file from..."

The PC's run MS's ISA firewall client, and this sets IE to use the ISA server proxy, <name of the server>, on port 8080.

Does PatchMyPC use any other ports? - if so, I guess we need to open 'em in ISA.

Does PatchMyPC "honour" the IE settings for proxy server? (does it read and use 'em)?

Cheers,  great looking product, would love to be able to use it! :)  Duncan.
Title: Re: Connection prob, ISA Server (corp firewall)...
Post by: Support Team (Patch My PC) on May 13, 2012, 07:22:42 AM
Hmm I'm changing to way Patch My PC verifies the user has an internet connection in the next version hopefully this will fix this issue.

Currently Patch My PC doesn't read IE settings for internet settings. I will look into having a setting for this if the next version doesn't work.

Justin

Quote from: Duncan on May 13, 2012, 07:09:20 AM
I'm unable to get a connection, so the s/w doesn't start.  Usual message, "Unable to load definition file from..."

The PC's run MS's ISA firewall client, and this sets IE to use the ISA server proxy, <name of the server>, on port 8080.

Does PatchMyPC use any other ports? - if so, I guess we need to open 'em in ISA.

Does PatchMyPC "honour" the IE settings for proxy server? (does it read and use 'em)?

Cheers,  great looking product, would love to be able to use it! :)  Duncan.
Title: Re: Connection prob, ISA Server (corp firewall)...
Post by: Duncan on May 13, 2012, 08:07:38 AM
Awesome.  Thank you very much.  Cheers,  Duncan.
Title: Re: Connection prob, ISA Server (corp firewall)...
Post by: Support Team (Patch My PC) on May 13, 2012, 07:27:24 PM
No Problem
Title: Re: Connection prob, ISA Server (corp firewall)...
Post by: Duncan on May 14, 2012, 06:32:48 PM
latest 2.1.1.3 still no joy for me.
Title: Re: Connection prob, ISA Server (corp firewall)...
Post by: Support Team (Patch My PC) on May 14, 2012, 06:59:11 PM
Ah bummer, Let I'll see what I can find out. It's hard to me to troubleshot this since I don't run it through a proxy.