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#31
Home Updater: Report Bugs and Issues Not Related to Installing Apps / 🛠️ Read Before Posting: How to...
Last post by Justin Chalfant (Patch My PC) - June 06, 2025, 01:05:38 PMThanks for stopping by the Patch My PC support forum. If you're having issues with the Home Updater, like apps not detecting properly or updates not working, we want to help you as fast as possible.
Before you create a post, please watch this short video on how to collect diagnostics that will help us troubleshoot your issue:
🎯 What to Do Before Posting:
▶️ Watch the video:
Before you create a post, you can either watch this quick video or follow the steps below to collect a diagnostics file that helps us troubleshoot:
🔍 Why This Matters:
The diagnostics file gives us the log files and app details we need to see what's going on. Including it in your post helps us troubleshoot faster and get you the help you need.
Before you create a post, please watch this short video on how to collect diagnostics that will help us troubleshoot your issue:
🎯 What to Do Before Posting:
- Open the Home Updater on your device.
- Click the About tab.
- Click Create Diagnostics Zip.
- Save the zip file somewhere easy to find, like your desktop.
- Create a new topic in General Troubleshooting.
- Explain the issue you're running into in the post.
- Attach the zip file to your post using the "Attach a file" option.
▶️ Watch the video:
Before you create a post, you can either watch this quick video or follow the steps below to collect a diagnostics file that helps us troubleshoot:
🔍 Why This Matters:
The diagnostics file gives us the log files and app details we need to see what's going on. Including it in your post helps us troubleshoot faster and get you the help you need.
#32
Home Updater: Report Detection Issues or Installation Issues / 🛠️ Read Before Posting: How to...
Last post by Justin Chalfant (Patch My PC) - June 06, 2025, 01:05:04 PMThanks for stopping by the Patch My PC support forum. If you're having issues with the Home Updater, like apps not detecting properly or updates not working, we want to help you as fast as possible.
Before you create a post, please watch this short video on how to collect diagnostics that will help us troubleshoot your issue:
🎯 What to Do Before Posting:
▶️ Watch the video:
Before you create a post, you can either watch this quick video or follow the steps below to collect a diagnostics file that helps us troubleshoot:
🔍 Why This Matters:
The diagnostics file gives us the log files and app details we need to see what's going on. Including it in your post helps us troubleshoot faster and get you the help you need.
Before you create a post, please watch this short video on how to collect diagnostics that will help us troubleshoot your issue:
🎯 What to Do Before Posting:
- Open the Home Updater on your device.
- Click the About tab.
- Click Create Diagnostics Zip.
- Save the zip file somewhere easy to find, like your desktop.
- Create a new topic in General Troubleshooting.
- Explain the issue you're running into in the post.
- Attach the zip file to your post using the "Attach a file" option.
▶️ Watch the video:
Before you create a post, you can either watch this quick video or follow the steps below to collect a diagnostics file that helps us troubleshoot:
🔍 Why This Matters:
The diagnostics file gives us the log files and app details we need to see what's going on. Including it in your post helps us troubleshoot faster and get you the help you need.
#33
Home Updater: General Discussions and Questions / 📌 Read Me First: Guidelines fo...
Last post by Justin Chalfant (Patch My PC) - June 06, 2025, 12:43:47 PM📌 Read Me First: Guidelines for General Questions & Discussions
Welcome! This section is for general questions, feature discussions, and community support related to the Patch My PC Home Updater. If you're not reporting a technical issue but just want to ask a question, suggest an idea, or talk about how something works, you're in the right spot.
Here are a few quick guidelines to help keep things smooth and helpful for everyone.
✅ What to Post Here:
❌ What Not to Post Here:
🔗 Helpful Links and Content:
Home Updater product page
List of supported products for Home Updater
How to Collect and Share a Diagnostics File
Thanks for being part of the community!
Feel free to jump into existing threads or start a new one if you've got something on your mind. We're glad you're here.
- Justin Chalfant
Welcome! This section is for general questions, feature discussions, and community support related to the Patch My PC Home Updater. If you're not reporting a technical issue but just want to ask a question, suggest an idea, or talk about how something works, you're in the right spot.
Here are a few quick guidelines to help keep things smooth and helpful for everyone.
✅ What to Post Here:
- Questions about how the Home Updater works
- Tips or tricks you've discovered
- Requests for features or improvements
❌ What Not to Post Here:
- General support and troubleshooting > General support and troubleshooting here instead
- Bug reports > Reporting bugs here instead
- App dection/instalaltion issues > Report app detection/installation issues here instead
- Requesting new application > Request new application here instead
- Request new features > Request new features here instead
🔗 Helpful Links and Content:
Home Updater product page
List of supported products for Home Updater
How to Collect and Share a Diagnostics File
Thanks for being part of the community!
Feel free to jump into existing threads or start a new one if you've got something on your mind. We're glad you're here.
- Justin Chalfant
#34
Home Updater: General Support and Troubleshooting / 🛠️ Read Before Posting: How to...
Last post by Justin Chalfant (Patch My PC) - June 06, 2025, 12:23:42 PMThanks for stopping by the Patch My PC support forum. If you're having issues with the Home Updater, like apps not detecting properly or updates not working, we want to help you as fast as possible.
Before you create a post, please watch this short video on how to collect diagnostics that will help us troubleshoot your issue:
🎯 What to Do Before Posting:
▶️ Watch the video:
Before you create a post, you can either watch this quick video or follow the steps below to collect a diagnostics file that helps us troubleshoot:
🔍 Why This Matters:
The diagnostics file gives us the log files and app details we need to see what's going on. Including it in your post helps us troubleshoot faster and get you the help you need.
Before you create a post, please watch this short video on how to collect diagnostics that will help us troubleshoot your issue:
🎯 What to Do Before Posting:
- Open the Home Updater on your device.
- Click the About tab.
- Click Create Diagnostics Zip.
- Save the zip file somewhere easy to find, like your desktop.
- Create a new topic in General Troubleshooting.
- Explain the issue you're running into in the post.
- Attach the zip file to your post using the "Attach a file" option.
▶️ Watch the video:
Before you create a post, you can either watch this quick video or follow the steps below to collect a diagnostics file that helps us troubleshoot:
🔍 Why This Matters:
The diagnostics file gives us the log files and app details we need to see what's going on. Including it in your post helps us troubleshoot faster and get you the help you need.
#35
Home Updater: General Discussions and Questions / Re: FYI - Changes to App Libra...
Last post by Justin Chalfant (Patch My PC) - June 06, 2025, 08:52:53 AMGood call out. You're totally right that the list on the Home Updater page hasn't been keeping up as we've added apps on the backend. We'll look into automating the update of the CSV that builds that table so it stays in sync going forward.
Appreciate you taking the time to flag it and include the extra context and file examples. Super helpful.
Appreciate you taking the time to flag it and include the extra context and file examples. Super helpful.
#36
Home Updater: General Support and Troubleshooting / Re: Problem with previewing a ...
Last post by Justin Chalfant (Patch My PC) - June 06, 2025, 08:50:07 AMQuote from: dking02 on June 05, 2025, 11:11:39 PMWhen using the Preview button in the Home Updater forum (SMF 2.1.4), I have been encountering the status message "Fetching preview ..." where the preview of the message is never returned and the status message remains indefinitely on the screen.
In these situations, the options I have used to recover are: (1) copy/save the text of the draft message to the clipboard, cancel out of the current topic, and restart the reply or new topic using the text saved in the clipboard, or (2) click on the Post button while the preview is stuck being fetched which will post the current draft of the message and clear the status message and then do a quick edit of the post if necessary to make any changes.
This is an intermittent problem, but not infrequent.
That's odd I can't repro this, maybe enable browser tools on the page and view the network tab in the browser when you try to click preview and let us know what you see.
#37
Home Updater: General Support and Troubleshooting / Re: Problem with previewing a ...
Last post by OldNavyGuy - June 05, 2025, 11:39:43 PMYou might get more information by downloading and running Sysinternals Process Explorer.
https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer
Right-click on the process, select Properties, and then select the Threads tab.
Post a screen shot.
https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer
Right-click on the process, select Properties, and then select the Threads tab.
Post a screen shot.
#38
Home Updater: General Support and Troubleshooting / Problem with previewing a mess...
Last post by dking02 - June 05, 2025, 11:11:39 PMWhen using the Preview button in the Home Updater forum (SMF 2.1.4), I have been encountering the status message "Fetching preview ..." where the preview of the message is never returned and the status message remains indefinitely on the screen.
In these situations, the options I have used to recover are: (1) copy/save the text of the draft message to the clipboard, cancel out of the current topic, and restart the reply or new topic using the text saved in the clipboard, or (2) click on the Post button while the preview is stuck being fetched which will post the current draft of the message and clear the status message and then do a quick edit of the post if necessary to make any changes.
This is an intermittent problem, but not infrequent.
In these situations, the options I have used to recover are: (1) copy/save the text of the draft message to the clipboard, cancel out of the current topic, and restart the reply or new topic using the text saved in the clipboard, or (2) click on the Post button while the preview is stuck being fetched which will post the current draft of the message and clear the status message and then do a quick edit of the post if necessary to make any changes.
This is an intermittent problem, but not infrequent.
#39
Home Updater: General Discussions and Questions / Re: FYI - Changes to App Libra...
Last post by OldNavyGuy - June 05, 2025, 11:51:15 AMI'm sure PMPC gets (all) that...
That said, we no longer use PMPC...for several reasons...mostly due to v4 functionality we frequently used and considered critical to our use cases not being ported to v5.
So documentation of what apps are available/not available are non-issues for us.
That said, we no longer use PMPC...for several reasons...mostly due to v4 functionality we frequently used and considered critical to our use cases not being ported to v5.
So documentation of what apps are available/not available are non-issues for us.
#40
Home Updater: General Discussions and Questions / Re: FYI - Changes to App Libra...
Last post by dking02 - June 05, 2025, 03:30:05 AMThe Home Updater product web page is marketing material for potential new users. If you are already a user, the search function within the App Library tab has access to the latest list of supported apps and additional app info, such as version, category, and app type (portable or non-portable). As noted above, the list of apps currently available on the product web page has not yet been updated and all 26 of the added apps listed in the PDF attachment are missing and all nine of the removed apps are still returned in search results.
The included JSON and Excel files were provided as examples of using the existing exported app list function to provide a current list of supported apps and their attributes for offline use; for example, for comparing lists generated at different dates or lists of supported apps from different updaters. Note that Category data is not currently exportable and had to be manually added, and Version data is transient. Hopefully other requested app attributes will eventually be added and all attributes made exportable.
Correction: Para. 1 of my post mentioned that addition and removal of apps have not been announced. The release notes for v5.0.11.0, 13-Feb-2025, actually did list 9 of the 26 added apps and 5 of the 6 removed apps documented in the attached PDF. Subsequent additions and removals of apps, as well as changes to names, vendors, and categories were not announced and were determined by manual (visual) inspection of displayed app lists or text comparisons of exported app list files.
The included JSON and Excel files were provided as examples of using the existing exported app list function to provide a current list of supported apps and their attributes for offline use; for example, for comparing lists generated at different dates or lists of supported apps from different updaters. Note that Category data is not currently exportable and had to be manually added, and Version data is transient. Hopefully other requested app attributes will eventually be added and all attributes made exportable.
Correction: Para. 1 of my post mentioned that addition and removal of apps have not been announced. The release notes for v5.0.11.0, 13-Feb-2025, actually did list 9 of the 26 added apps and 5 of the 6 removed apps documented in the attached PDF. Subsequent additions and removals of apps, as well as changes to names, vendors, and categories were not announced and were determined by manual (visual) inspection of displayed app lists or text comparisons of exported app list files.