🛠️ Read Before Posting: How to Collect and Attach Diagnostics

[Justin Chalfant (Patch My PC)]

Thanks for stopping by the Patch My PC support forum. If you're having issues with the Home Updater, like apps not detecting properly or updates not working, we want to help you as fast as possible.

Before you create a post, please watch this short video on how to collect diagnostics that will help us troubleshoot your issue:


🎯 What to Do Before Posting:

• Open the Home Updater on your device.
• Click the About tab.
• Click Create Diagnostics Zip.
• Save the zip file somewhere easy to find, like your desktop.
• Create a new topic in General Troubleshooting.
• Explain the issue you're running into in the post.
• Attach the zip file to your post using the "Attach a file" option.

▶️ Watch the video:

Before you create a post, you can either watch this quick video or follow the steps below to collect a diagnostics file that helps us troubleshoot:

🔍 Why This Matters:

The diagnostics file gives us the log files and app details we need to see what's going on. Including it in your post helps us troubleshoot faster and get you the help you need.