Registry issues

[envirossf]

Hi Everyone,  1st post here!  I recently updated PatchMyPc and received the following message:

               ALERT: We are sorry, but there was an error. Message: Requested registry access is
                      not allowed.

Has anyone else received this message?  If so, does anyone know how to resolve it?  Any links, posts, solutions, etc. would be much appreciated!

   Thanks

[Justin Chalfant (Patch My PC)]

Could you attach the log file in this location? "C:\ProgramData\PatchMyPC\PatchMyPCHomeUpdater.log"

[envirossf]

Hi Justin, Thanks for responding!  I hope this is what you are asking for:


[2025-04-10 11:05:33]  INFO  Application launch.
[2025-04-10 11:06:10]  INFO  Application launch.
[2025-04-10 11:07:52]  INFO  Application launch.
[2025-04-10 11:19:39]  INFO  Application launch.
[2025-04-10 12:52:06]  INFO  Application launch.

[envirossf]

Hi Justin,
Sorry about the delay, busy week. I think this is the file you were looking for originally, as I did not send the open file in an attached form previously (now attached below).  I still can't open the program after uninstalling and re-installing.  I hope that you can help.  Thanks for your time and effort!

[Justin Chalfant (Patch My PC)]

Could you let us know the permissions on the following registry keys using RegEdit.exe?

 - Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
 - Computer\HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
 - Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall
 - Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall
 
The reason I'm asking is that I was able to reproduce this issue on our custom reg key after I set 'Deny' on read/write permissions for it.
 
So most likely, the user does not have read permission on these keys and/or their subkeys.

[envirossf]

Hi Justin,
Thanks for getting back to me. 

- Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
- Computer\HKEY_CURRENT_USER\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall
- Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall
- Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall

I checked all 4 entries in regedit and they all came back with the data column showing (value not set).  Does this answer your question, and if so, what's my next move?  Just so you know, I am logged in as an administrator in WIN10.  I am definitely not a coder, but I have some experience searching and resolving registry issues with guidance!  Thanks again for your time and effort! 

[OldNavyGuy]

I think Justin would like you to right-click on those registry locations, and select Permissions.

Click on each entry (user name or group) in the upper section, and note the permissions in the lower section.

Post the results.

[Justin Chalfant (Patch My PC)]

@envirossf, can you run this build and let us know if you still receive this error, and also send the log file after it runs: https://patchmypc-my.sharepoint.com/:u:/p/justin/Ea9I91k0EftLgbkxlbiOhjYB55XcS59avsKgcYXk5SoNgg?e=Xnxvh2

[envirossf]

Hi Justin,  Thank you!  I downloaded the replacement program and it opened perfectly after loading my programs.  I completed a scan and updated 2 programs, worked great.  I then re-scanned, it came up complete and I closed the program.  I then restarted my laptop and opened the program again with no problems. I scanned my programs and it came up as no updates needed.  I then closed the program. I am attaching the log file below.  If this is all you need, you can close the subject as completed.
Again thank you very much for all your time and efforts, I am very happy to have a working version of PatchMyPC again!!! 

[Justin Chalfant (Patch My PC)]

Awesome! Glad that fixed it.